Payment Step 3, confirm order, just takes me back to step 2!

To make sure it's working, I tried to buy something from my own store.

Step 1 - Checkout, that worked just fine

Step 2 - Payment information, I entered all the info.

Then when I get to Step 3, confirm your order, it sends me back to Step 2! But it doesn't say WHY. It doesn't say, put in this information or that information. It just keeps going back to Step 2.

WHY?

Thanks!

Culture Click the Baby Zenner
https://madwomanofeasthampton.com

A new install yes?
Can you switch to classic template and see what happens when you try then.
Also does an account get created in admin each time?
What do you have in your cache folder of error logs?

picandnix:

What do you have in your cache folder of error logs?

Where is the cache folder of error logs?

Thank you!

Culture Click

CultureClick:

Where is the cache folder of error logs?

Thank you!

Culture Click

In your hosting account, usually public html/cache

picandnix:

In your hosting account, usually public html/cache

Okay. I am EXTREMELY grateful for any help here, thank you.

There are many files with names similar to: /public_html/cache/myDEBUG-1348020344-807370.log

Since I made repeated efforts to buy something from myself on September 18, I am looking at the ones with that date. Some of these files talk about banners, blah blah. Now here's one, "[19-Sep-2012 02:45:54 UTC] ERROR: Failed sending email to: "Madwoman of Easthampton" <shopkeeper@> with subject: "ALERT: PayPal Direct Payment Error (10501 [])" (failed validation)"

So now I'm going to check my ZenCart admin panel to make sure the pay-to email is right.

Okay, under Configuration, E-Mail Options, I found two emails that instead of [email protected],
said shopkeeper @madwomanofeasthampton.com, you see, with the space between shopkeeper and @. I fixed that.

Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]

All the other emails appear to be correctly written, at least.

It still doesn't work. I tried, again, to buy something from myself, but again I get knocked back to Step 2 from the Payment Step 3 confirm. However, I do not see a new file in the cache that has today's date on it, now. I do see one from yesterday, when I tried to buy something from myself at a different computer. But the failed attempt a few minutes ago, I don't see it.

What's wrong? I'm going to reboot and I am asking you good folk to please help me, and I am thanking you very sincerely, in advance.

Yours,

CultureClick

Perhaps I should add that it might be relevant that under Modules, Payment, the relevant info is:

PayPal Website Payments Pro (USA) PayPal 0 Processing
PayPal Express Checkout PayPal 0 Processing

(Processing refers to Orders Status.)

These two screen shots are probably also relevant:

I thought I had SSL enabled! I mean - don't I? What, oh what is wrong?

Thanks again in advance,

Culture Click

Go into admin/tools/template selection and set your template to the default (green). Then try buying again. Also download your cache folder to your computer for reference, then delete all your debug files (only the debugs) from your live cache folder so we have a clean sheet. Once you do your green template purchase attempt then post back any bugs.

DON'T delete your copied backup copy of those cache/debug files as this may contain clues to any other bugs that you may or may not realise you have yet.

OKay, I will do that this evening.

Here is another tidbit of information:

I called PayPal and they told me that shopkeeper@madwomanofeasthampton wasn't approved for Payments Pro, even though a week ago they told me it was, or would be. The reason is that it is a child account, and the parent account IS approved for Payments Pro, and the child account should be, too, but it didn't get done right on their end.

Soooooo maybe that's all it is. But really, from looking at the archives, there are several threads describing this same problem.

Thank you in advance,

Culture Click

IT LIVES!

I'm reporting my experience in the hope it may help others.

PayPal approved a parent account of mine for Website Payments Pro, and told me to create child accounts for each of my web stores, so I have [email protected] to receive payments from madwomanofeasthampton.com, shopkeeper@websiteNumber2 to receive payments from websiteNumber2.com, and so on. They promised that Website Payments Pro would apply to these accounts because the parent account is approved.

BIG LIE.

Today I rushed home from work to get them while they are still open. They sent me around and around, until finally I did what I hate to do, I cussed them out. I've been working with them for THREE MONTHS! Then they told me that each PayPal account can receive payments from ONLY ONE DOMAIN.

Finally they gave me to this wonderful Indian genius lady, who said that's not true at all. She got madwomanofeasthampton.com up and running, and paying into the PARENT account, which is [email protected]. She said that the cultureclick.biz account can receve payments from any number of domains! So now, once I do the SSL integration on the websiteNumber2.com, she will set it up so THAT website ALSO pays to [email protected].

She said that one PayPal account can receive payments from any number of domains.

Sheesh.

Culture Click

CultureClick:

She said that one PayPal account can receive payments from any number of domains.
Correct.

DrByte:

Correct.

Well thank all the internet gods! You would think PayPal would have their stupid information straight.

Now here's a question:

Since I can not have more than one Website Payments Pro account, when someone buys something from madwomanofeasthampton.com, their bank card statement will say "CultureClick". And when someone buys something from circle-of-angels.com, their bank card statement will say "CultureClick". Is there a way around it?

And what should I do with the now inactive and useless accounts, [email protected] and [email protected]? Save them in the hopes that PayPal will one day make them Website Payments Pro accounts?

I'm just astonished at PayPal. I've had another account, for my http://www.rootswithoutend.org/emporium.php page, the Vodou Emporium. All my initiates in Vodou have webpages, like this one: http://www.rootswithoutend.org/solen/solindex.html , and http://www.rootswithoutend.org/emporium/mambo_andreli.html . (I don't think anyone wants to buy Vodou ceremonies this morning, so I guess it's okay to post the URL's so you can see - it's just straight web HTML and PayPal payments standard, you make a button and put it in your HTML code.) Those folks are my initiate sons and daughters, and I put up these pages so they could make a little money, since they are suffering in Haiti. The PayPal account that goes with those pages has been around for about fifteen years, and never had a problem. But somehow they don't think I deserve more than one PayPal Website Payments Pro account, because "if you or your business died (!) and there were outstanding orders, PayPal would be liable."

Whatever.

Got to fix the banners and privacy statement and such, now.

Thank you everyone!

Yours respectfully as ever,

Culture Click.

CultureClick:

one Website Payments Pro account, when someone buys something from madwomanofeasthampton.com, their bank card statement will say "CultureClick". And when someone buys something from circle-of-angels.com, their bank card statement will say "CultureClick". Is there a way around it?Since v1.5.0 you can set your store name in your Payments Pro settings inside your ZC admin. Set it appropriately in each of your stores.

And for EC, in your ZC admin you can also set a "Page Style" (if you've set up any page styles from inside your actual PayPal account) to make your PayPal EC page have a particular look to it (such as different logo or header graphic with company name on it, etc).

Oh, thank you!

The store names are already set, so that shouldn't be a problem then. And I have all these lovely little logos, I've gotten so I can whip them up pretty quickly now, however many pixels wide and high, LOL.

I managed to put some banners into rotation on madwomanofeasthampton.com, just two, but... they work.

I wish to goshamighty that someone would buy something. :laugh:

Yours as ever,

Culture Click