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Customer Login Not Working

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1 Oct 2012, 11:29 PM
#1
chestnut_junction avatar

chestnut_junction

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Customer Login Not Working

Hello,

I have an odd problem. My store has been set up so that customers must be authorized to browse and buy since it is a wholesale site. Until today, the test customer account I had created was functioning properly, however, my test login is no longer working. In fact, the login function seems to have ceased functioning altogether.

For example, when I hit the home page and add the proper test username and password and hit submit, the page just reloads with no warning or any other type of error message. I deleted the test login and created a completely new one with the same result.

I then changed the site settings so that a login is not required to browse/buy. I then tried to login using the "Welcome Guest..." login link, however, after putting my test information in and hitting login, again, the page just "refreshed" and it still read "Welcome Guest..." as if the login did not take.

I verified that my test account is properly spelled and authorized and everything on that end is correct.

I do apologize if this post is vague, but the problem is rather hard to explain. I will more than happy to provide further information if needed as I am really stumped. :dontgetit

Thank you!

Website: http://www.chestnutjunction.com/wholesale

2 Oct 2012, 12:16 AM
#2
kobra avatar

kobra

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Re: Customer Login Not Working

I just attempted to create an account and received "Customer Authorization Pending"

2 Oct 2012, 12:21 AM
#3
chestnut_junction avatar

chestnut_junction

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Re: Customer Login Not Working

kobra:

I just attempted to create an account and received "Customer Authorization Pending"

Thank you for your reply Kobra. I have authorized your account, when you have time, please try to login and see if you are able to access the home page of my site. I'm beginning to suspect it may be my PC since I did not receive that message when creating a new test account.

Many thanks!

2 Oct 2012, 12:49 AM
#4
kobra avatar

kobra

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Re: Customer Login Not Working

Yes I get to your store home page

2 Oct 2012, 12:50 AM
#5
chestnut_junction avatar

chestnut_junction

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Re: Customer Login Not Working

Chestnut Junction:

Thank you for your reply Kobra. I have authorized your account, when you have time, please try to login and see if you are able to access the home page of my site. I'm beginning to suspect it may be my PC since I did not receive that message when creating a new test account.

Many thanks!

Thank you for your help Kobra. The problem was my PC. I cleaned my internet files and restarted my PC and now the login is functioning properly. :cool:

Thanks again!