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Locked out of my admin,please help

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11 Oct 2012, 8:20 AM
#1
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jacqs_fairy

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Feb 2011
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Locked out of my admin,please help

Hi all,
I recently reset my password but have been unable to log in to my control panel to access orders.
I have (several times) sent the password reset but I have received no emails and as such am now unable to get in to access anything on my site.
Is there another way this can be done?
Please advise, many thanks in advance

11 Oct 2012, 4:58 PM
#3
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jacqs_fairy

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Re: Locked out of my admin,please help

Hi
thanks for the reply, I think the admin must be different as I can't see a way to edit another account from the menu you have listed

11 Oct 2012, 5:26 PM
#4
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stevesh

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Lansing, Michigan USA
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Re: Locked out of my admin,please help

Did you run the SQL patch mentioned in #2 ?

11 Oct 2012, 6:09 PM
#5
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jacqs_fairy

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Re: Locked out of my admin,please help

Hi
many thanks for all your help, I sent my web guru (aka my son) in the right direction and he has done the SQL pathc, all sorted now thanks again