Temporary Password Reset does not get emailed to me

16 Oct 2012, 8:39 PM

New Zenner

Join Date:: Oct 2012
Posts:: 1
Plugin Contributions:: 0

Temporary Password Reset does not get emailed to me

I have requested to reset my password. When I click "forgot password" It takes me to a window to input my admin email address which i do. I then click "Request Reset" it the tells me A new password has been sent to the email address you entered.
Click "login" below to login with the new temporary password. Nothing appears below also when i go to my Admin Email i have not received the temporary password. Its been more than 1 hr, Ive tried this several times and i still have not yet received the temporary password. I need to get in ASAP. Please help!:( Not sure what version I have. :(

16 Oct 2012, 8:44 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Temporary Password Reset does not get emailed to me

The email can't be sent properly if your site didn't have email settings configured properly in the first place.

You'll need to do a more aggressive reset. See this FAQ article, which I just found by searching the FAQs for "admin password": http://www.zen-cart.com/content.php?44-how-do-i-change-or-reset-my-admin-password-%28i-lost-it%29

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