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Product description shows twice, in document_product type

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8 Nov 2012, 6:43 PM
#1
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mcpisik

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Product description shows twice, in document_product type

Hi,
I've just noticed my descriptions are displaying twice.
partydudes.co.nz/buy-mens-costumes/view-all-mens-purchase-costumes/buy-zoot-suit-riot-plus-size

I was installing multi cross sell, but that is probably just the first time I've looked further down the screen in a while.

The problem doesn't happen with classic template.
Also doesn't happen with standard product.
It only happens on document_product type, which we use a lot and hasn't had problems before.

From searching the closest hint I've found is maybe something with the column layout grid mod, but no idea really.

Any ideas please?

8 Nov 2012, 6:47 PM
#2
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Re: Product description shows twice, in document_product type

Probably a hard coded item in your Template Monster template

8 Nov 2012, 7:22 PM
#3
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Re: Product description shows twice, in document_product type

Shouldn't be. I've been using it for years and this is something I've done very recently.
Have had previous versions of cross sells and a lot of other modules running with the same template, before upgrading zen-cart to newest.

8 Nov 2012, 7:30 PM
#4
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Re: Product description shows twice, in document_product type

this is something I've done very recently
Fill in the detail
What addons
What recently?
etc...

8 Nov 2012, 8:24 PM
#5
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Re: Product description shows twice, in document_product type

Sorry, I meant I'd caused the issue recently, somehow.
Didn't notice the duplicate display until now, but it wasn't there before the date that I installed the column grid a few weeks back and since then I've installed Multi cross sell.

I have:
admin login as customer
ask question
ceon uri mapping
column layout grid
(have just uninstalled cross sell plus advanced)
edit orders
product cost display
recently viewed
tabbed products
ty package tracker
frontpage slideshow

8 Nov 2012, 8:31 PM
#6
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Re: Product description shows twice, in document_product type

Viewing your source - two things

Why are you running in an iframe??

product description is coded twice so I would look at your templates tpl_product_info_display file to start

8 Nov 2012, 8:43 PM
#7
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Re: Product description shows twice, in document_product type

lol, sorry I don't know what the iframe is.
I know that name from something to do with facebook long ago, but how do I disable what you've spotted?

The link I gave is for our tpl document product info, and appears to be the one causing issues.
Our other products from tpl_product_info_display are working ok

Im trying now to compare the original, and also the document against the product type, to see if anything stands out.

Thanks for the input and look forward to hearing about the iframe, or any other idea about the duplicate

8 Nov 2012, 8:54 PM
#8
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Re: Product description shows twice, in document_product type

Google "iframe"

8 Nov 2012, 9:21 PM
#9
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Re: Product description shows twice, in document_product type

I've searched Iframe, but could you tell me where you viewed that I'm running in an iframe?
I used developers toolkit and found an instance of it in this new module that I've just put in, in includes/modules/custom multi_xsell_products.php
It refers to Facebook, but otherwise I don't know if youre suggesting I should do something about it, or....

For the problem that I posted, I've found a line left over in my document_product file that was from the other cross sell module I had uninstalled.
Once removed the duplication was gone.

8 Nov 2012, 10:29 PM
#10
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Re: Product description shows twice, in document_product type

Actually it might be the Livechat software iframe you are referring to?