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FROM address for order confirmation email

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10 Nov 2012, 6:34 PM
#1
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FROM address for order confirmation email

I am in the process of testing my new zencart setup. When I place an order, I get a automatic confirmation email as expected, but I can't seem to control the email address that shows as the "FROM" address. I've tried various combinations of email addresses and settings in Configuration/Email options, but regardless of what I put there, it always shows as coming from the same email address. Is there a way to change this?

10 Nov 2012, 9:59 PM
#2
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Re: FROM address for order confirmation email

What settings do you have in email options?
What email address are you seeking?

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10 Nov 2012, 10:46 PM
#3
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Re: FROM address for order confirmation email

I would like the person who placed the order to see that the email is coming from the store name or "orders@harmonysportsandgifts" or something like that. It's currently coming from maureen@harmonybaskets but the worst part is that it actually shows Maureen's full first and last name in the "from" address. I have changed various email settings and no matter what I do, it still comes out the same. (Sorry - I am a newbie here)

Email settings:
Action
E-Mail Transport Method smtp Info
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails true Info
Send E-Mails true Info
Email Archiving Active? true Info
E-Mail Friendly-Errors true Info
Email Address (Displayed to Contact you) [email protected] Info
Email Address (sent FROM) [email protected]
Emails must send from known domain? No Info
Email Admin Format? TEXT Info
Send Copy of Order Confirmation Emails To [email protected] Info
Send Copy of Create Account Emails To - Status 1 Info
Send Copy of Create Account Emails To [email protected] Info
Send Copy of Customer GV Send Emails To - Status 0 Info
Send Copy of Customer GV Send Emails To [email protected] Info
Send Copy of Admin GV Mail Emails To - Status 0 Info
Send Copy of Customer Admin GV Mail Emails To [email protected] Info
Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
Send Copy of Admin Orders Status Emails To - Status 0 Info
Send Copy of Admin Orders Status Emails To [email protected] Info
Send Notice of Pending Reviews Emails To - Status 0 Info
Send Notice of Pending Reviews Emails To [email protected] Info
Set "Contact Us" Email Dropdown List Info
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 1 Info
Send Low Stock Emails To [email protected] Info
Display "Newsletter Unsubscribe" Link? true Info
Audience-Select Count Display true Info
SMTP Email Account Mailbox [email protected] Info
SMTP Email Account Password ********* Info
SMTP Email Mail Host mail.harmonysportsandgifts.com Info
SMTP Email Mail Server Port 26 Info
Convert currencies for Text emails

11 Nov 2012, 1:58 AM
#4
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Re: FROM address for order confirmation email

Change all maureen@harmonybaskets to orders@harmonysportsandgifts

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11 Nov 2012, 2:52 PM
#5
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Re: FROM address for order confirmation email

I changed them all to orders@harmonysportsandgifts just to make sure and the order confirmation still came from [email protected]. I have no idea where zencart is getting this email address.

Title Value Action
E-Mail Transport Method smtp
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails true Info
Send E-Mails true Info
Email Archiving Active? true Info
E-Mail Friendly-Errors true Info
Email Address (Displayed to Contact you) [email protected] Info
Email Address (sent FROM) [email protected] Info
Emails must send from known domain? No Info
Email Admin Format? TEXT Info
Send Copy of Order Confirmation Emails To [email protected] Info
Send Copy of Create Account Emails To - Status 1 Info
Send Copy of Create Account Emails To [email protected] Info
Send Copy of Customer GV Send Emails To - Status 0 Info
Send Copy of Customer GV Send Emails To [email protected] Info
Send Copy of Admin GV Mail Emails To - Status 0 Info
Send Copy of Customer Admin GV Mail Emails To [email protected] Info
Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
Send Copy of Admin Orders Status Emails To - Status 0 Info
Send Copy of Admin Orders Status Emails To [email protected] Info
Send Notice of Pending Reviews Emails To - Status 0 Info
Send Notice of Pending Reviews Emails To [email protected] Info
Set "Contact Us" Email Dropdown List Info
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 1 Info
Send Low Stock Emails To [email protected] Info
Display "Newsletter Unsubscribe" Link? true Info
Audience-Select Count Display true Info
SMTP Email Account Mailbox [email protected] Info
SMTP Email Account Password ********* Info
SMTP Email Mail Host mail.harmonysportsandgifts.com Info
SMTP Email Mail Server Port 26 Info
Convert currencies for Text emails

11 Nov 2012, 4:53 PM
#6
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Re: FROM address for order confirmation email

SMTP Email Account Mailbox [email protected]
Change to SMTP Email Account Mailbox [email protected]
& supply correct password

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11 Nov 2012, 5:18 PM
#7
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Re: FROM address for order confirmation email

Email is STILL coming from Maureen.

11 Nov 2012, 5:20 PM
#8
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Re: FROM address for order confirmation email

In your hosting account check for forwarders etc

Last resort use developers tool fit under you admin > tools and search for instances of "Maureen"

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12 Nov 2012, 10:13 PM
#9
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Re: FROM address for order confirmation email

No forwarders or anything in our mail account. I did a search for Maureen and found nothing. I've opened a ticket with justhost regarding the email settings. It almost has to be coming from that side. If you have any other ideas, let me know. Thanks

14 Nov 2012, 3:55 PM
#10
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Re: FROM address for order confirmation email

I spoke to my mail host. They had me change the mail transport method from smtp to smtpauth. It sort of worked. I got an email from harmonysportsandgifts.com which is what I wanted. However I ALSO got an email from [email protected]. One says "order confirmation" which is the one I like and the other says "customer receipt/purchase confirmation" which I would like to turn off. Any idea why I (i.e., the customer) am now getting two emails?

14 Nov 2012, 4:33 PM
#11
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Re: FROM address for order confirmation email

Just an idea - export your database uncompressed and open it in a code editor(notepad++) or other that will handle large files and search for that email address

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14 Nov 2012, 10:06 PM
#12
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Re: FROM address for order confirmation email

Problem solved. The second email was due to a setting in the authorize.net payment module. (Should Authorize.Net email a receipt to the customer?) Changed it to "false" and the unwanted email disappeared. Thanks for the help.

14 Nov 2012, 11:22 PM
#13
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Re: FROM address for order confirmation email

Thanks for posting what the issue was

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