Forums / PayPal Website Payments Pro support / Error Checking out - goes back to step 2

Error Checking out - goes back to step 2

Results 1 to 5 of 5

11 Nov 2012, 8:45 PM

cntgifts

Totally Zenned

Join Date:: Sep 2005
Posts:: 836
Plugin Contributions:: 0

Error Checking out - goes back to step 2

I have noticed what appears to be issues lately.

Customers will be on shopping cart and will proceed to step 3 of 3 of the check out process and then it goes back to check out, they try this 2-3 times and then simply leave the site.

Something appears to be looping them and preventing them from checking out

11 Nov 2012, 9:19 PM

cntgifts

Totally Zenned

Join Date:: Sep 2005
Posts:: 836
Plugin Contributions:: 0

Re: Error Checking out - goes back to step 2

i had one customer tell me they has this issue when trying to checkout using paypal instead of entering credit card info. When they entered credit card info it worked fine

12 Nov 2012, 4:16 AM

kobra

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: Error Checking out - goes back to step 2

Try editing your paypal module - copy/record all information
Un-install the module then re-install putting back information

13 Nov 2012, 8:40 PM

cntgifts

Totally Zenned

Join Date:: Sep 2005
Posts:: 836
Plugin Contributions:: 0

Re: Error Checking out - goes back to step 2

will give it a try

27 Nov 2012, 6:38 PM

spikesta

New Zenner

Join Date:: Sep 2012
Posts:: 14
Plugin Contributions:: 0

Re: Error Checking out - goes back to step 2

we tested this at the office putting it as a pick up order so It would not charge a card and when we placed the order we still got the error page but the order was recieved.