no receipt being sent to customers, or Gift Certificates, store down

I have v1.5.0. Zen Cart. Customer copy emails were working.. and then suddenly stopped. The first time that I noticed it is when I bought a gift certificate (which I had just enabled for the first time), and I noticed that I didn't get the gift certificate in my email (I sent the gift to another email address I have).. I believe that customer emails (receipts) were working until I made and purchased my first Gift Certificate, today. I am hoping that it's just a simple setting somewhere that I may have changed. The plugins I have installed are apsona shopadmin, dual pricing (dual pricing is for an earlier version of Zen, but I installed that months ago and everything has been working fine), hidden wholesale (that's a slight mod to dual pricing), and lightbox. I personally don't think that the plugins have anything to do with my problem because everything was working until last night, and I installed the mods months ago, but that's why I am posting here,,,, I don't have a clue.

I made several orders with Authorize.net in test mode, and then made an order in live mode. I am getting my store owner emails (the admin copy website and the Authorize.net receipt that I am supposed to get),, but as a customer nothing is coming to me. I did check my spam folders, and they are collecting spam, but no orders and nothing from my website. I also tried more than one email address as a customer, and still nothing. I get my admin emails, but as a customer,,,,, nothing. no orders or gift certificates.

website is https://www.wholesalebodyboards.com in case you need to go there. I guess that you could use the test authorize.net CC# and make an order if you needed to??? unless it's unique to my Authorize.net module..

I am on Godaddy servers, and my Zen Cart email settings are: PHP, LF, false, true, false, true, [email protected], [email protected] , yes, TEXT, [email protected], 1, [email protected] , 1, [email protected], 1, [email protected], 1, [email protected], 1, [email protected], 1, [email protected], blank, 1, 0, blank, true, true, blank, blank, blank, 25 , blank..

I did try adding a SMTP account in the SMTP fields but that didn't fix the problem.

I JUST made my store live yesterday, and shut it down the same day because of this email situation . My best guess is the emails quit working at or around the time that I activated a gift certificate, but it could be just a coincidence. My store is shut down for business, so if someone could help me fairly quickly I would REEEEEEEEEEAAAAALLLLLYYYY appreciate it!! Thanks!!!!!!!!!!!!!

More Information.. I looked at my emails, It's official.. The order # just before I installed the gift certificate worked just fine. I made some orders with Authorize.net module in test mode, and then an order in production mode at 2am Wednesday night (Thursday morning) that worked perfect. Then last night (Thursday Night), I enabled gift certificates, and when I purchased the gift certificate my (customer copy) emails were not working; order copies, or WHERE I sent the gift certificates to. I followed the instructions for enabling Gift Certificates here http://www.zen-cart.com/content.php?106-how-do-i-set-up-gift-certificates .

I did make a backup of my website a few days ago... Assuming that something has changed to disrupt my customer copy emails, and a restore would fix it, what files should I replace in the restore? If this is the case, I would like to replace as few things as possible. That may be my best and easiest fix...??

Also, I did delete the Gift Certificate, but emails still not working. I didn't know how to "disable" the Gift Certificates module all-together....

Thanks!!!!!!!!!!

Sorry, but the gift cert settings are in the database
So unless you also backed that up there is no restore

Enable mail archive - might need the plugin

If the mail is being generated then Zencart has completed it's function
You will then have to look at your mail server for why it is not performing it's function

I made a database backup and a website back up just HOURS earlier, so I guess I am in luck!! I don't really understand the mail servers... In other words, aren't the same "servers" (I assume in my hosting??) that are sending out my [NEW ORDER} Order Confirmation No: xx to me as a store owner, the same "servers" that would then forward, or send, the customer his/her email?

I turned on mail archive (which, by-the-way, I believe that I may have turned it off earlier in the day for some reason), but still didn't fix my problem.

Well anyway, if restoring my database, or any other files, will potentially fix my problem without having to deal with any "email" servers or issues, I will gladly do that!! What do you think? If so, EXACTLY what should I "restore"? Thanks Kobra!!!!

In other words, aren't the same "servers" (I assume in my hosting??) that are sending out my [NEW ORDER} Order Confirmation No: xx to me as a store owner
[email protected] looks like you are relying on cox.net instead

Normally the server's email would look like [email protected]

I don't really understand which of the email settings are used to select my "server". I had [email protected] next to "Email Address (Displayed to Contact you)", and "Email Address (sent FROM)" ,,, and then I had the [email protected] next to all of the other settings. I did change some of those last night for another reason.. but anyway, I just switched them ALL to [email protected] ,, but customer receipt emails still not working...

What do you think now? I don't mind restoring my database (I did that one time before), OR any files through FTP. Thanks!!!

I would take a DB backup of what you have now and if you have a comparison tool like winmerge
Compare it to your other backup

And you can backup what you have now and restore your older backup to see if that brings it back

Kobra, thanks!! Problem fixed, but I don't know why. I will explain. I made a backup of my database and all web files hours before the email problems. Yesterday, when my emails weren't working, one of the things I did to try and troubleshoot was to delete the Gift Certificate, and the Gift Certificate category, but that didn't fix the problem (after at least 10-15 test orders, using different customer accounts and admin settings). I put the Gift Certificate and GC category "back". Today I made another backup with the website in current condition, getting prepared to restore the "good" database and website files from yesterday before the email "malfunction". The ONLY thing that I did today (other than backup files), was to delete the Gift Certificate and the Gift Certificate category. I was getting ready to restore my database, and decided "Hey, I'll try ONE more order before I restore my database, now that I have deleted the Gift Certificate again... even though that didn't work yesterday, what the heck"... and Walla... WORKING!!!

NOTE: I did make some email setting changes that Kobra told me to do yesterday, and I am not sure if I made the changes WHEN the Gift Certificate was still "deleted", or AFTER I put the gift certificate back, but I am certain of one thing,, the emails were not working when I went to bed last night. Sooo, with the website in that "un-working" condition,, the ONLY thing I did today was to backup files, delete the Gift Certificate and GC Category. So my only reasonable conclusion (I know very little, or close to nothing about php, so my "reasonable" conclusion doesn't mean very much) is that there was some combination of email settings/gift certificate being enabled (perhaps because I have installed an older version of Dual Pricing??) and now that my email settings are
"correct" AND I don't have Gift Certificates, everything is working, or it could be something completely different.. I am only writing this because I like to know why things goof up, so that in case it happens again I will be prepared,,, and as of now, I am still not sure exactly what happened.. I almost want to put Gift Certificates back to see if it works, but I am scared....

Well anyway, something that Kobra told me got it working, I'm just not sure what.. Thanks!! :)

ps. I just saw a NEW version of Dual Pricing.. I wonder if I can install it without "messing" up anything.. I installed a version that is for an older zen cart, plus I have the "hidden wholesale" plugin that "goes with" it installed.. If everything is working, I would rather not mess with it,, I just don't want anymore "unintended consequences".. assuming that had anything to do with it at all anyway...