Gift Certificates - Duplicate Orders being Created

Hi everyone,
I'm pulling my hair out on this one... :wacko: I've searched the forums and saw only one other person with this issue but no response or resolution to the problem.

I've set up a site for a client. Everything seems to be working fine. She has set up gift certificates for purchase on her site. When a customer goes into the store and purchases a gift certificate, TWO redemption codes show up on the back end. This is happening every time we test it - duplicates every time.

For now, I have set up the GC Queue so that she can release only one, but it seems to me there is something wrong, and I have no idea what is causing the cart to create two GC's/redemption codes per order. We are able to redeem both codes, so obviously this would cause a problem if the customers received a 2for1!

Any ideas/suggestions? I don't generally get too involved with gift certificates so I have no idea where to start looking for a problem. Thanks for any help you can provide. Screenshot is attached.

ezboutiqueweb:

Hi everyone,
I'm pulling my hair out on this one... :wacko: I've searched the forums and saw only one other person with this issue but no response or resolution to the problem.

I've set up a site for a client. Everything seems to be working fine. She has set up gift certificates for purchase on her site. When a customer goes into the store and purchases a gift certificate, TWO redemption codes show up on the back end. This is happening every time we test it - duplicates every time.

For now, I have set up the GC Queue so that she can release only one, but it seems to me there is something wrong, and I have no idea what is causing the cart to create two GC's/redemption codes per order. We are able to redeem both codes, so obviously this would cause a problem if the customers received a 2for1!

Any ideas/suggestions? I don't generally get too involved with gift certificates so I have no idea where to start looking for a problem. Thanks for any help you can provide. Screenshot is attached.

Anyone help you with this one yet? I'm having the same problem.

Hi, yes, I did, and it was so simple, I can't believe I missed it.

Apparently what my client was doing was filling out the field TWO TIMES which was creating the duplicate. I posted a screenshot in the original forum if that helps. Basically if you pull the customer email/name from the dropdown list, you should leave the email field below it BLANK or you will actually be sending TWO gc's instead of one. :) Hope that helps! :D

ezboutiqueweb:

Hi, yes, I did, and it was so simple, I can't believe I missed it.

Apparently what my client was doing was filling out the field TWO TIMES which was creating the duplicate. I posted a screenshot in the original forum if that helps. Basically if you pull the customer email/name from the dropdown list, you should leave the email field below it BLANK or you will actually be sending TWO gc's instead of one. :) Hope that helps! :D

I just had a client reporting this exact issue. The interface is not intuitive. How would anyone expect that to happen? Thanks for posting this. Very helpful and saved me a ton of time trying to solve the problem.