How can I cancel/empty someone's cart?

Sorry if this is a stupid question...but I am at a loss here.

Customer filled a cart with products. Because of his dicey internet connection, the purchase procedure hung up and nothing went through. We resolved things manually over the phone, he got his items, we got paid, all is well.

But his cart is still full of the items.

I could ask him to log on and clean it out, but it shouldn't be his responsibility.

Is there some function I can use to just cancel his cart? Doesn't matter what it does to the inventory, I'll handle that manually either way.

Thanks in advance,
Gary

try this http://www.zen-cart.com/downloads.php?do=file&id=583
it's easy to install. Make sure you use the version for your store.

I'd be more inclined to enable the Check/MoneyOrder module, and have him (or you) login and complete the order, so that the order is in your system. Then simply update the order from your admin side saying payment has been received, etc. It completes the paper trail for both you and the customer that way.

To log in as the customer, either have the customer do it, or perhaps use the mod mentioned above, or maybe the Master Password plugin.

Lots of ways to handle it. But instead of emptying the cart and leaving no record of the order, it's always better to complete the order, even if only for accounting reasons.