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ERRORS BLANK PAGE when too many products in cart

Started by lilly06 on 8 Feb 2013, 7:13 AM · Views: 768

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8 Feb 2013, 7:13 AM
#1
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lilly06

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ERRORS BLANK PAGE when too many products in cart

Hello

I have a digital products store, where customers can only buy digital products with downloads attributes.
Well this morning i had a lady who added in her cart 118 items, and when she go to checkout she got a blank page, the store litterally slowdown and then blank page, i just did a test..

does that means that Zencart has limit with shopping cart, and if yes how many products max is allowed to the cart.

Thank you!

8 Feb 2013, 8:00 AM
#2
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lilly06

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Re: ERRORS BLANK PAGE when too many products in cart

oh and now i can't even empty her cart :(

8 Feb 2013, 10:36 AM
#3
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Re: ERRORS BLANK PAGE when too many products in cart

lilly06:

Hello

I have a digital products store, where customers can only buy digital products with downloads attributes.
Well this morning i had a lady who added in her cart 118 items, and when she go to checkout she got a blank page, the store litterally slowdown and then blank page, i just did a test..

does that means that Zencart has limit with shopping cart, and if yes how many products max is allowed to the cart.

Thank you!

I've had this before. its not the code breaking, I think you will find 118 items in the cart is causing too many SQL queries and the server is bumming out..

check your server logs, if you don't know how ask your host to do it.

Phil Rogers
A problem shared is a problem solved.

8 Feb 2013, 2:07 PM
#4
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lilly06

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Re: ERRORS BLANK PAGE when too many products in cart

Yes i think with the traffic we have it was a server issue.. anyway i was able to empty the customer's basket database cache so she can log again.. i think 118 items was way too much.. and i am in hostgator.

8 Feb 2013, 2:51 PM
#5
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Re: ERRORS BLANK PAGE when too many products in cart

I've flagged this before but I don't think it's too much of a concern. I suggested maybe the cart should pagnatate in some way to limit items per page. Anyway, glad you got sorted.

Phil Rogers
A problem shared is a problem solved.

9 Feb 2013, 3:02 AM
#6
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ajeh

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Re: ERRORS BLANK PAGE when too many products in cart

NOTE: if you are doing this by hand, then ensure when you delete from the table:
customers_basket
that you also delete from the:
customers_basket_attributes

Linda McGrath
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