USPS shipping module working for USA , but UK customers cannot get a shipping quote

I have not received one order in the two weeks ive had this shipper module on my website, and i have been wondering if it was working correctly. 50% of my customers are from Europe and Australia. I just received an email from a customer in the UK and they claimed the site would not let them purchase due to no shipping could be determined- Here is what it says at checkout

"We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)"

So i lost the sale, but at least they told me about it!!

How can this be fixed?

Zen Cart v1.3.9h/v1.3.9h is the version I am using and i am on a PC

Do you have the latest updated USPS module??

http://www.zen-cart.com/showthread.php?205250-USPS-RateV3-January-27-2013

Did you read the Announcement on the January 27, 2013 USPS changes and install the current USPS shipping module:
http://www.zen-cart.com/showthread.php?205250-USPS-RateV3-January-27-2013

I have read it now, but I downloaded this on Feb 3rd, so it ashould have already been updated by then? yes? Anyway, if not.. how do install this current issue?

how do install this current issue?
Unzip the module on your PC and read the "readme" file

I did all the steps. uninstalled the current version and reinstalled the newest one. and still No international shipping options. I was asked for my USPS settings. They are:
Enable USPS Shipping
True

Enter the USPS Web Tools User ID
XXXXXXXXX

Which server to use
production

Handling Fee
0

Handling Per Order or Per Box
Box

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

All Packages are Machinable
False

USPS Options
Display weight, Display transit time

Domestic Shipping Methods
EXPRESS, PRIORITY, FIRST CLASS, PARCEL

International Shipping Methods
Global Express, Express Mail Int, Priority Mail International, First Class Mail Int Package

Debug Mode
Off

But when i was asked to check the version on my server it says this:
@version $Id: usps.php 4867 2006-10-31 09:59:01Z drbyte $

@version $Id: usps.php 15881 2010-04-11 16:32:39Z wilt $

So its obviously not recognizing the latest modules. What am I missing?

chameleonclogs:

But when i was asked to check the version on my server it says this:
@version $Id: usps.php 4867 2006-10-31 09:59:01Z drbyte $

@version $Id: usps.php 15881 2010-04-11 16:32:39Z wilt $

So its obviously not recognizing the latest modules. What am I missing?
Apparently the FTP upload you did didn't successfully save the new files to your server.
Perhaps your FTP program didn't prompt you to overwrite the existing files? Or it did and you didn't say yes? Or it ran into a permissions problem and failed?

Use your FTP program to navigate to each of the two existing usps.php files on your server, and for each one replace it with the corresponding correct new file that you have unzipped on your PC. Remember that the one under the languages folder structure is specifically for the language content, and the other one is not. Don't mix them up. That's why the zip has them in different directory/folders when you unzip them.

Definitely download the current USPS January 27, 2013 shipping module:
http://www.zen-cart.com/showthread.php?205250-USPS-RateV3-January-27-2013

and do an REMOVE, INSTALL and reconfigure ...

Then post what you see in the right handle panel of the Modules ... Shipping ... when you click on USPS shipping module as you are currently showing an old version ...

That did it!! Thank you both Ajeh and Drbyte. very helpfull!!

Thanks for the update that this is working for you ... :smile: