Denied Payments Still Completing Orders and Placing Them in Pending Status

Something strange started happening a little over 24 hours ago. For customers using PayPal Express Checkout, if their payment is denied, the order is still "completed" instead of just leaving the items in their cart. They are getting an order confirmation from Zen Cart, and the order is being placed in "pending" status, which is what would normally happen if the payment was held by PayPal for my verification. These payments were fully denied by PayPal and the order should not have been processed at all. It appears to only be happening when the customers are using Express Checkout.

Has anyone else seen this problem? PayPal was unaware of any issues, and they just said that those transactions were denied. It's causing a lot of confusion with the customers, who assume that their order was processed normally.

The site is https://www.readymaderc.com

Thanks for any input, this is very strange since we haven't changed anything recently on our web page or with PayPal.

Tim

I have the same problem here.
If a customer pass through all the process for buying a product then cancel his order when he's on the PayPal page, the product will stay in his cart but the payment will be showed as completed in the order details in the admin and the pending status is send to customer. How can I fix that?

If the customer cancels payment on the PayPal page, then Zen Cart will never know about the order, and the order will NOT show in your store's admin page, nor will it show in the customer's order history, and you won't get an email from PayPal.