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PayPal Timeouts (28) Connect timed out!

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22 Mar 2013, 8:42 PM
#1
jgold723 avatar

jgold723

Zen Follower

Join Date:
Dec 2010
Posts:
362
Plugin Contributions:
0

PayPal Timeouts (28) Connect timed out!

We're getting a lot of timeout notices from Paypal lately. When I check the CURL log files I can see the errors, but I have no idea what's causing them or what the log file is telling me.

Any suggestions as to what I should be looking at? I've pasted the contents of one file below, if that helps. I've xxxxxxed out any personal information, but otherwise the file is untampered.

Thanks,

John

2013-03-22 04:12:39

(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers:
Array
(
[0] => Content-Type: text/namevalue
[1] => X-VPS-Timeout: 45
[2] => X-VPS-VIT-Client-Type: PHP/cURL
[3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart(tm) - PayPal/NVP
[4] => X-VPS-VIT-Integration-Version: 1.3.9h
)

Request Parameters: {SetExpressCheckout}
Array
(
[AMT] => 63.00
[ITEMAMT] => 55.00
[SHIPPINGAMT] => 8.00
[L_NUMBER0] =>
[L_NAME0] => lark
[L_DESC0] => Color: chanterelle
[L_AMT0] => 6.90
[L_QTY0] => 10
[L_NAME1] => Discounts
[L_DESC1] => Credits applied, including discount coupons, gift certificates, etc
[L_AMT1] => -14.00
[L_QTY1] => 1
[LOCALECODE] => US
[PAYMENTACTION] => Sale
[ALLOWNOTE] => 1
[LANDINGPAGE] => Billing
[EMAIL] => xxxxxxxxx
[SHIPTOPHONENUM] => 8458767184
[RETURNURL] => https://xxxxxxxx/store/ipn_main_handler.php?type=ec
[CANCELURL] => https://xxxxxxxx/store/index.php?main_page=checkout_shipping&ec_cancel=1
[PAGESTYLE] => Primary
[METHOD] => SetExpressCheckout
[CURRENCYCODE] => USD
[USER] => xxxxxxxxx
[PWD] => ****************
[VERSION] => 60.0
[SIGNATURE] => ****************************************************xPD4
)

Response:
Array
(
[] =>
[CURL_ERRORS] => (28) connect() timed out!
)

(28) connect() timed out!
Array
(
[url] => https://api-3t.paypal.com/nvp
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 60.059255
[namelookup_time] => 0.000677
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
[certinfo] => Array
(
)

[redirect_url] => 

)

SetExpressCheckout, Elapsed: 60060ms -- Failed
(28) connect() timed out!
Array
(
[url] => https://api-3t.paypal.com/nvp
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 60.059255
[namelookup_time] => 0.000677
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
[certinfo] => Array
(
)

[redirect_url] => 

)

22 Mar 2013, 9:11 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,515
Plugin Contributions:
176

Re: PayPal Timeouts (28) Connect timed out!

Report it to your hosting company and to PayPal at https://www.paypal.com/mts
It might be related to a problem ATT has been having lately with their segment of internet traffic between your host and PayPal, but if it is, then both parties need to weigh in to get it fixed ASAP.

You can test it without making a payment/transaction by using a script on your site at: /extras/curltester.php?paypal=1
The curltester tool is described more here: http://www.zen-cart.com/showthread.php?65680-PayPal-Communications-Response-Testing-Tools

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

24 Mar 2013, 6:49 PM
#3
hmartens avatar

hmartens

New Zenner

Join Date:
Sep 2011
Posts:
5
Plugin Contributions:
0

Re: PayPal Timeouts (28) Connect timed out!

We're getting exactly the same error message on our zencart v1.3.9!

It started about 2-3 weeks ago and then the error went away for a few days and now its constantly popping up with this error! We've contacted the hosting provider and they checked everything from their side and it seems be ok...CURL is running so it can't be that...

Please can someone help??

24 Mar 2013, 10:23 PM
#4
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,515
Plugin Contributions:
176

Re: PayPal Timeouts (28) Connect timed out!

As I said above, the problem is almost certainly communications between your hosting company and PayPal. You need to get those two parties to get the problem fixed.

DrByte:

Report it to your hosting company and to PayPal at www.paypal.com/mts
It might be related to a problem ATT has been having lately with their segment of internet traffic between your host and PayPal, but if it is, then both parties need to weigh in to get it fixed ASAP.

You can test it without making a payment/transaction by using a script on your site at: /extras/curltester.php?paypal=1
The curltester tool is described more here: http://www.zen-cart.com/showthread.php?65680-PayPal-Communications-Response-Testing-Tools

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.