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28 connect timed out error

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8 May 2013, 12:02 PM
#1
annedig avatar

annedig

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28 connect timed out error

I'm getting a persistent 28 connect timed out error and not getting any joy from my host or paypal. I've read all the posts and done everything my host has suggested. Nothing has making any difference.
Will it make any difference if I upgrade to V1.5 and/or change hosts?

8 May 2013, 2:29 PM
#2
rodg avatar

rodg

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Re: 28 connect timed out error

annedig:

Will it make any difference if I upgrade to V1.5 and/or change hosts?

No to the upgrade, yes to the changing of hosts. (but that seems a bit drastic).

A pattern has been emerging in recent times whereby if both the host and PayPal deny responsibility it generally means your traffic is being blocked by a firewall/router somewhere in between. AT&T often being named as the cause of the blockage.

I'm not saying this is the cause (and it is certainly not the only cause). 12 months ago I'd probably have never even considered this as a possibility, but as I say, there seems to be a growing number of instances every week.

Cheers
Rod

8 May 2013, 4:43 PM
#3
drbyte avatar

drbyte

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Re: 28 connect timed out error

Get your hosting company to email your server's IP address to [email protected] and ask that it be unblocked.
If they won't do that, then at least get them to change your site's IP address.
If they won't do that, find another host.

10 May 2013, 2:23 PM
#4
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Re: 28 connect timed out error

Your not the only one there. It's happening to me too. Paypal denied everything as said as it was a third party system they would not help. My hosting company is however looking into it.

10 May 2013, 4:28 PM
#5
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drbyte

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Re: 28 connect timed out error

corseter:

Your not the only one there. It's happening to me too. Paypal denied everything as said as it was a third party system they would not help. My hosting company is however looking into it.

Curious choice of words. I doubt PayPal "denied" anything. Perhaps a more correct way to say it would be that they advised you to resolve your communications problem by working with your hosting company.
Truly there's nothing PayPal can actually do about it, since the problem is in the routing of traffic from your server to theirs. PayPal is just the destination, and can't be blamed if the freeway is blocked en route.