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Shipping modules information not displaying in admin

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12 May 2013, 9:19 AM
#1
lazycatz avatar

lazycatz

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Shipping modules information not displaying in admin

hi, hope somone can help:smile:...
Over the period of a week or two I changed a few of the files in \lang\eng\modules\shipping\ eg the tiltle and description in the table.php file and table2.php. I however do not know what i changed that caused the shipping modules in admin to not display any information. If i click the info on any of the shipping methods it does not show the relevant info on the right.

I eventually found in the cache folder an error log with the following:
[12-May-2013 11:07:05] PHP Fatal error: Uncaught exception 'SeRequestException' with message 'Response content type is not in correct format.' in /home/dereksmi/public_html/nanoshop/includes/modules/pages/shippingeasyapi/includes/apilib/php/base/SeServiceExecutor.php:114
Stack trace:
#0 /home/dereksmi/public_html/nanoshop/includes/modules/pages/shippingeasyapi/includes/apilib/php/SeService.php(457): SeServiceExecutor->execute(Object(SeCurlListCouriersRequest), Object(SeCurlListCouriersResponse))
#1 /home/dereksmi/public_html/nanoshop/includes/modules/shipping/shippingeasy.php(492): SeService->listCouriers()
#2 /home/dereksmi/public_html/nanoshop/includes/modules/shipping/shippingeasy.php(42): shippingeasy->_shippingeasy_couriers()
#3 /home/dereksmi/public_html/nanoshop/zcadmin/modules.php(191): shippingeasy->shippingeasy()
#4 {main}
thrown in /home/dereksmi/public_html/nanoshop/includes/modules/pages/shippingeasyapi/includes/apilib/php/base/SeServiceExecutor.php on line 114

Can somone please decode and tell me how to fix my problem?
thanks

12 May 2013, 6:39 PM
#2
kobra avatar

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Re: Shipping modules information not displaying in admin

/modules/pages/shippingeasyapi/

shippingeasyapi must be a 3rd party shipping plugin

Make sure that you installed it correctly as most will not repeat the includes folder

/includes/modules/pages/shippingeasyapi/includes/apilib/php/base/SeServiceExecutor.php
12 May 2013, 6:46 PM
#3
drbyte avatar

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Re: Shipping modules information not displaying in admin

lazycatz:

[12-May-2013 11:07:05] PHP Fatal error: Uncaught exception 'SeRequestException' with message 'Response content type is not in correct format.' in /home/dereksmi/public_html/nanoshop/includes/modules/pages/shippingeasyapi/includes/apilib/php/base/SeServiceExecutor.php:114
That's definitely where the problem is occurring.
Until you can get some help from the ShippingEasy tech support staff, you'll probably need to remove that module's files from your server, else the admin page will continue to break, and it may also affect checkout on your storefront.

13 May 2013, 3:01 PM
#4
lazycatz avatar

lazycatz

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Re: Shipping modules information not displaying in admin

kobra:

/modules/pages/shippingeasyapi/

> shippingeasyapi  must be a 3rd party shipping  plugin
> 
> Make sure that you installed it correctly as most will not repeat the includes folder
> ```
/includes/modules/pages/shippingeasyapi/includes/apilib/php/base/SeServiceExecutor.php

thanks for the replies!
I am not using any 3rd part shipping and can only guess it came included in the template i installed. Can i just delete all the files in /modules/pages/shippingeasyapi/? Or is there a pecific way in which to uninstall?
Thanks for the help

13 May 2013, 6:50 PM
#5
drbyte avatar

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Re: Shipping modules information not displaying in admin

Any files or folders named "shippingeasy" or anything similar to that DID NOT COME WITH ZEN CART. So, if you didn't install them, and you don't intend to use them, then you can probably safely delete them.

16 May 2013, 12:02 PM
#6
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Re: Shipping modules information not displaying in admin

Thanks a lot!! Deleted al the "shippingeasy" and can access the shippingmodules again.

16 May 2013, 7:43 PM
#7
kobra avatar

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Re: Shipping modules information not displaying in admin

Glad you have sorted this

17 May 2013, 2:18 PM
#8
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Re: Shipping modules information not displaying in admin

Hi, I am having this same problem. I do not have the /modules/pages/shippingeasyapi/ like you did but it may be something similar in a different name. How did you find the cache error that told you where the problem occurred? Thank you!