Do we need a CRM addon for this, if so which one?

Hi all,

I hope this is the right place to ask this. We've been running Zen Cart for years and have a specific problem with our staff task management that we'd like to solve. If a customer calls and we say "we'll get Jim to call you back within the hour", we need a way of tasking Jim with that, nagging him about it, and recording that it has been done when the job's done.

I've read some threads about CRM integration, SugarCRM and vTiger for example, but I can't tell if they solve this specific problem. We're in the throes of integrating LinnWorks order management system so we absolutely do not want a system that will try to offer order management, stock control etc.

There may be a smaller, more specific add-on I've not heard about that solve this kind of problem perfectly well.

Thanks
Nick

I am also interested in hearing feedback on this. We are looking at CRMs partly for their email newsletter broadcasting and tracking capabilities. Liking X2CRM and SugarCRM. This was a helpful article, just as far as CRMs go.