Hi

Just installed eWay and tested with eWay staff which have been very helpful. It appears that zencart either not capturing or perhaps not requesting the result - eWay transaction is successful, but the website still shows that empty fail message.

How to I find this problem? I can't see any error log files being generated. Can anyone please assist ?

Other mod installed are:
PayPal
Add_Phone_Number_on_Contact_Us.6
easyslider1.7
eWAY.Rapid3.0-Zen-Cart
Image_Handler4_v4_2
mailchimp_3.0
Keepalive Timer
zen_lightbox-v1.6.4_1.5

Use the production setting instead of the sandbox

Then use a valid credit card

Thanks for the quick answer.

So is that mean I won't be able to use it in test mode (sandbox environment) . If that is the case just want to know -

1. How else can I test it as we are using 'Free certificate ' at the moment for the testing purposes.
2. Is this error showing because Zencart 1.5.1 not being able to use eWay it in sandbox test mode?
3. Using real card will incur a real transaction or not (considering using eWay Free certificate) ?

Hope you can help me with above questions

Thanks

I would use production mode and a real credit card - not free certificate

You can refund these after testing

We need to be certain before we go a head with eWay and the certificate that it will work. It needs to be tested first. Surely if this is a zen 1.5.1 module one would think it should/would work. I know what you are saying but we really need to test it first. I am still looking for an answer for my original problem.

Anyone please?

We need to be certain before we go a head with eWay and the certificate that it will work
So you do not have an eWay account??
How about a SSL certificate?

Both of these I suspect, are critical to this working as intended

See this thread on authorizenet
http://www.zen-cart.com/showthread.php?205476-confused-with-authorize-net

eWay allow you to have a temp SSL certificate for 30days for trial purposes. Yes I do have a partner account . All that is done and CRC code generated verified etc etc. It is the Zencart has the problems. eWay already checked that transactions are going through. What is not happening is Zencart is not showing the final page. Once the check out completed it jumps back to the credit card page and says "Payment Declined -" ...but according to eway payment goes through.

This means eWay side of things are fine and working.

It is the Zencart has the problems
As eWay is not part of the default code package it is not ZenCart - -

Look to the 3rd party that provided the plugin

Zen Cart is simply following the instructions given to it by the eway module.
So ... that begs two important questions:
Who wrote the eway module that you installed?
What did they say when you reported the problem to them?

Thank you for your answers.

Plugin has been developed by eWay (well at least I have downloded from thier site).

I have asked them to have a look by giving my FTP details etc.

In return they have supplied two screen captures of their production module of their version of the zencart default and shows that it works fine in Zencart.

Based on the information they have supplied I have replaced all the files in includes/templates/MyTemplateDirectory/template files but did not make any difference. So I am now totally loss. I can't switch the site to 'classic' yo test as it is a live site.

Where else can a look for this error now?

And they said

Hello ,

Development has finished testing the plugin on the standard zencart template and we can confirm works, development was able to receive a correct successful response. We suspect that it is an issue with the template that you are using. More often than not templates will cause an issue with the return URL. Unfortunately we cannot identify the issue with the template as we do not know anything about the template you are using.
I would recommend contacting the template developer and/or enable debugging and review the debug logs too see if it helps identify where the response is failing.
Kind Regards,

=====================

Today I have switched to classic and I can see the same problem at the same point of checkout.

Today I have switched to classic and I can see the same problem
As expected due to the payment modules not being template specific

If you gave them FTP access and had them actually log into your site AND MAKE IT WORK, then why isn't it working now?

Or did they actually not log into your site at all?

DrByte:

If you gave them FTP access and had them actually log into your site AND MAKE IT WORK
I did not read it this way - they provided screen shots of their module on their default install of ZenCart is what I understood
oavs:

In return they have supplied two screen captures of their production module of their version of the zencart default and shows that it works fine in Zencart.

DrByte:

If you gave them FTP access and had them actually log into your site AND MAKE IT WORK, then why isn't it working now?

Or did they actually not log into your site at all?

Yes I did give them FTP but screen shots are from their own installation at their own eWay website NOT my site.

So I am really now puzzled why did it work for them with their version of classic and not my own version of 1.5.1 classic?

So I am really now puzzled why did it work for them with their version of classic and not my own version of 1.5.1 classic?
What addons might you have that have altered core files?

oavs:

Yes I did give them FTP but screen shots are from their own installation at their own eWay website NOT my site.

So I am really now puzzled why did it work for them with their version of classic and not my own version of 1.5.1 classic?

Okay, then the key is in identifying exactly what's different in your site compared to theirs.

Ok I'll check that with them and compare. But interesting thing is if I choose PayPal it goes through to PayPal check out page it does not bounce back like if I choose eWay payment.

oavs:

Ok I'll check that with them and compare. But interesting thing is if I choose PayPal it goes through to PayPal check out page it does not bounce back like if I choose eWay payment.
Right. Which is why it seems pretty clear that the problem is with the eway module's operation specifically.

And, since they claim it works fine on their site, you can only fix it by identifying exactly what's different between theirs and yours.

Right on the dot DOC. You are correct. To day I downloaded the eWay module from the Zencart site and interestingly compared the files and guess what , yes they were different. eWay files sent direct from eWay did not work at all but Zencart version of the eWay did work.

Their version had two different problems . Initially I had a blank screen with some SOAP error. They advised me to comment some lines in the eWAy ini file which fixed that but then I had this checkout problem. They said it was Zencart and you said check all files and compare. After unsuccessful re installation of eWay version of the module I thought Zen version as a a good shot as it had different zip file name. It worked and I am happy.

Thank you to both of you guys for sticking with me to direct me to the correct path. Much appreciated

Thank you

(I made detailed comments to help others in case)