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No Option to Read Reviews

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11 Jun 2013, 2:59 PM
#1
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powrwrap

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No Option to Read Reviews

v1.51

My cart does not have the ability to read customer reviews. I am using a custom template. The Read Review button is not appearing. So far I have confirmed that the Read Review Button .gif is present in my custom template files. I have confirmed that Show Products Review Button and Show Product Reviews Count is enabled in the Product Type Info Page Layout Option in the admin area. I don't know what else I should be looking for. Help?

11 Jun 2013, 3:17 PM
#2
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kobra

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Re: No Option to Read Reviews

Switch to the classic template and see if you can read them
If so, then you need to look to your custom template for why they are not displaying

11 Jun 2013, 3:34 PM
#3
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powrwrap

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Re: No Option to Read Reviews

kobra:

Switch to the classic template and see if you can read them
If so, then you need to look to your custom template for why they are not displaying

I see a Write a Review box in the left-hand column. If I click on the Reviews [More] link in the Reviews box in the left hand column, it says, "There are currently no product reviews".

If I go back to my custom template (as a logged in customer) and click on Write a Review I see a button named "Reviews". If I click on that button I get to the reviews page but it says "There are currently no product reviews."

I know that there is a least one review submitted, which I recently approved. Now what?

11 Jun 2013, 8:14 PM
#4
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kobra

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Re: No Option to Read Reviews

I believe that reviews are based upon the product they were submitted for

Are you on the product page for one that has a review?

12 Jun 2013, 3:29 PM
#5
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powrwrap

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Re: No Option to Read Reviews

kobra:

I believe that reviews are based upon the product they were submitted for

Are you on the product page for one that has a review?

Yes, I am.

[edited to add: Probably relevant piece of information--I have upgraded from v1.38a to 1.51 since I received the review.]