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- Join Date:
- Nov 2008
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Products Price Manager Dissapearing from some items will not diplay those items
We are having an issue with products mysteriously dissapearing on the site. I do not know how it is happening. I am showing you a screen shot of one of the products that this is happening to. I found one a few months back at FC05BU- and I just remade the item. I found another a few weeks ago, FC05BB- but that product is discontinued and we were out of stock anyways, but now I just found another item 39050.
We went through all the clothing items and found that the following items have the same problem:
39050, FC05BB, FC05BU (the old one since now there is a remade one), 38180, 36746. I know that these were all on the site recently, as we sold one item in april and jason was looking at these other items when we put them on ebay about a month ago.
If you notice the item that is bad, there is a missing green icon, and when you hover over the other green icons it says "Products Price Manager"
When you go to edit the item that is missing the green money icon, it goes to a page like this
"404 not found - the requested document was not found on the server"
It will not let me go to the item or edit it , or anything.
I decided to try and look at the products with attributes stock and see if it was there, so I looked up, and low and behold the item was there. You can even click on the item, and it will take you to the page that is missing when you try and edit it. Makes no sense to me. But the customer cannot see these items that are missing the green money sign.
The pictures of these items still show up in areas on the site such as "reviews" like if there is a review written on the product, and you can click on its picture then you get a page not found. Or it was showing a thing that sais "new products for june" and it showed the item 39050- and that is how i found the error just now, i click on it and then it said "page not found" so that is when I went to the backend and found that it was missing a green money sign the product price thing. I need to find
the item, just fine in the attributes stock keeping stock and everything
On the stock by attributes the title of the item is there and clickable, well when you try and click on it from tjere, it takes you to the item and shows you the items back end, and you can see it, so the file is really there It has just lost its way.
I need to figure out this issue as now 5 of my items have this problem.
Once this happens it will not let me edit the item, delete the item , or do anything the only thing you can do is activate or deactivate the product - flip the green and red button- it just acts like it is not there.
Please help me,
Also when I go to the Products price manager tab on the backend and try to look up those items, it will list them in the list, but when you click on them to see the information, there is nothing there. The titles only show up in the list. I have NO clue how this is happening or why.
This is isolated to JUST our clothing items which all have products with attributes. Please help me. :no:
