Some customers cannot checkout

Hi, everyone. Some of my customers are complaining that they are unable to checkout on my site. I am the USPS plugin and I only offer USPS first class and priority shipping.

My website is http://www.brillarmory.com

One customer said "Would like to check out, but your 'continue link' after delivery options is dead."

Another customer said that he could not see any shipping options on the first page of checkout. He fixed the problem by logging back into the site and waiting for the delivery options to appear.

I am not sure what is causing this, but I was editing the "checkout success" page today. I just changed some of the text around, but nothing else.

I am using my own account to checkout on the website, and I am not having any problems with checkout.

Also, if any of you guys know of any errors I can fix with the site (like css errors that make the site run slower) that I can fix, let me know.

Please advise. Thank you.

For some reason, the problem seems to have ceased. Does anybody know what might have caused this? I think it might have been the USPS servers lagging.

If some of you could do me a quick favor, register for the site and throw some random product in your cart. When you checkout, can you select a shipping service and hit "continue"? If yes, then it works.

Note: You will not see shipping options if you are outside of the US... Setting up international shipping has been a nightmare so far. :(

I can checkout for the US but not for Canada ...

Someone just placed an order. I got a paypal email showing that they payed me, but the invoice was not sent to me.... Weird.

Anyways, if anyone can help me getting international shipping to work on my site please let me know. So far It's been very difficult. Doesn't help that international shipping is super expensive, too.

On your shipping module for USPS what do you see in the right side panel?

Do you have any of the International checkboxes selected?

If you turn on the Debug Log, and try to ship to Canada can you zip the shipping log file and attach it?

brillarmory:

Someone just placed an order. I got a paypal email showing that they payed me, but the invoice was not sent to me.... Weird.

Try using PayPal Express. It may or may not resolve the checkout problems, but it will make the payment processing a lot more reliable.

Cheers
Rod

I have international Priority small box selected, but it doesn't show up as a shipping option when checking out using an address outside the USA.

Could you possibly turn on the Debug Log in the USPS shipping module, and try to ship to Canada and then can you zip the shipping log file and attach it?

Ajeh:

Could you possibly turn on the Debug Log in the USPS shipping module, and try to ship to Canada and then can you zip the shipping log file and attach it?I just tried to ship to Canada... Couldn't get logs for it.

Make sure that your directory /logs is writable ...

Then, go to Modules ... Shipping ... and EDIT the USPS module ...

What Version are you running?

Down at the bottom of the settings, do you have Debug set to Logs?

USPS Version date 2013-03-27

Yes, I have debug set to logs. When I log in under canadian and european addresses, no shipping options are shown

And you have some of the checkboxes marked for the International Quotes?

What are your settings in Configuration ... Shipping/Packaging ...

When you look at the USPS Shipping module in Modules ... Shipping ... is the icon green?

Ajeh:

And you have some of the checkboxes marked for the International Quotes?

What are your settings in Configuration ... Shipping/Packaging ...

When you look at the USPS Shipping module in Modules ... Shipping ... is the icon green?Yes, I have Priority Intl Flat rate and Priority Intl medium flat rate selected.

Country of Origin United States
Postal Code 90274
Enter the Maximum Package Weight you will ship 50
Package Tare Small to Medium - added percentage:weight 0
Larger packages - added packaging percentage:weight 10:0
Display Number of Boxes and Weight Status 3
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 1
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip

The green light is on. USA shipping works great. International shipping does not work at all

What weight are you testing in the Order?

If you turn on:
Priority International

Does that one show?

Are you set to Online or Retail Rates?

Ajeh:

What weight are you testing in the Order?

If you turn on:
Priority International

Does that one show?

Are you set to Online or Retail Rates?I am using online rates. I checked Priority International, still doesn't work. The weight of my order is 0.2116lbs

Could you try doing a REMOVE. INSTALL and reconfigure to the USPS shipping module?

I cannot repeat this ...

I also cannot repeat not getting shipping logs in the /logs when Debug is set to Logs ... do you see shipping Logs for US shipping?

Ajeh:

Could you try doing a REMOVE. INSTALL and reconfigure to the USPS shipping module?

I cannot repeat this ...

I also cannot repeat not getting shipping logs in the /logs when Debug is set to Logs ... do you see shipping Logs for US shipping?Yes I did remove and install and reconfigure. Same results.

I also enabled logs and just tried to checkout as an international and domestic customer.

I have the logs in my email. one second

Okay I have the logs here but they are way too long to show here in a post. Is there a section that I should cut out?

Could you set it to Logs so that the logs are made in /logs and then just zip a few to US and Canada?

I don't know what happened, but INTL shipping is now working. :)

Thanks for your help!