BeezDesk CRM with multichannel Ticketssytem (Email, Chat, Facebook Twitter)

after almost a year of developing am now proud to present:

Annoucement: BeezDesk CRM by MailBeez

[indent=1]http://www.mailbeez.com/blog/announcing-beezdesk-crm-with-ticketsystem/[/indent]

Features

BeezDesk CRM lite (free)- Customer Insight Plugin with CRM Pad (one-code-line ! installation on top of mailbeez)

• customer centric overview of orders, purchased products, MailBeez Email history
• extensible based on modules (hook in your own systems)
  BeezDesk CRM Pro (very affordable)- multichannel Ticket system supporting Email, Chat, Facebook, Twitter and Phone
• see all your communication right within your zencart admin (!!!)
• answer on tickets right within your zencart admin
• Notes, todos, reminders (CRM Features)
• Customer analytics reporting
• ...and more

stay tuned!

cheers
cord

following some screenshots from a pilot store running the BeezDesk CRM Integration:

The BeezDesk Customer Insight Panel is accessible from any relevant page e.g. customers, orders, reviews. News messages are visualized by indicatores / colors

BeezDesk CRM Pad expanded (accessible from every page by clicking on the small badge with message count indicator - with smooth slide out animation)

Clicking on a message:
You can read and reply right away on a message (coming from email, chat, facebook or twitter)

The BeezDesk CRM Dashboard view of new messages:

the installation is very easy and has only a tiny footprint. The latest version of the free MailBeez Framework (download on http://www.mailbeez.com) is required.

cheers
cord

see a screen cast and download the MailBeez addon on http://www.mailbeez.com/documentation/configbeez/config_customer_insight/ (requires the free MailBeez Framework - all drop-in installation)

for any questions, just contact me direclty here or through the mailbeez website

regards
cord

BeezDesk CRM Customer Insight CE V.15 released

(Community Edition - free)

Download: http://www.mailbeez.com/documentation/configbeez/config_customer_insight/

The installation is dead-easy and basically a drop-in for the free MailBeez Framework V2.9.3+

(dead-easy drop-in installation as well: Installation for Zencart 1.5.x | Installation for Zencart 1.3.x

About the BeezDesk eCommerce CRM and customer service platform:

The extensible BeezDesk CRM Customer Insight add-on helps you to improve both your understanding about your customers and your customer service by giving you a customer centric view about the customer related data in your osCommerce store.

The modular Customer Insight view can be opened from any page with customer information (customer, order), while the CRM Pad is available on any store admin page.

Developers can easily enhance the Customer Insight view e.g. with modules to pull-in customer related information from 3rd party systems and reduce development efforts to a minimum. There is no need to modify the core files to keep everything easy to update.

The Customer Insight view gives you an immediate overview of all orders, products purchased, etc and can be upgraded towards a fully featured professional multichannel ticket system supporting email, live chat, Facebook, twitter, phone calls including web forms, knowledge base, forums and suggestion boards for a real multichannel customer support solution. This allows store owners to consolidate their communication channels and streamline their customer support.

More information about BeezDesk CRM and the development roadmap on https://www.beezdesk.com

screen-video
https://www.youtube.com/watch?v=hEzz2rbFqTc