Paypal express error 13122

26 Jun 2013, 1:10 AM

#1

Zen Follower

Join Date:: May 2005
Posts:: 94
Plugin Contributions:: 0

Paypal express error 13122

I am getting a few paypal express emails with error 13122 transaction refused because it violates paypal user policy. I'm guess the name of one or more of my products is causing a kickback, but how can I actually track down what was being ordered that was refused? I looked in the logs directory on my server under payment modules but cant see to find records of these orders.

26 Jun 2013, 2:51 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Paypal express error 13122

If you are using a current version of Zen Cart, the logs generated by the PayPal module (if they are enabled) will tell you the error response details coming back from PayPal: http://www.zen-cart.com/showthread.php?65680-PayPal-Communications-Response-Testing-Tools

26 Jun 2013, 2:53 PM

#3

chriscana

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Join Date:: May 2005
Posts:: 94
Plugin Contributions:: 0

Re: Paypal express error 13122

How do you enable logging for checking this form of error (and exactly what was ordered to cause it), and where are these logs located?

26 Jun 2013, 5:17 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Paypal express error 13122

Apologies, I posted the wrong link earlier. I had meant to post this one: http://www.zen-cart.com/showthread.php?61199-Debug-Logging-PayPal