Orders being removed from view automatically when a refund is issued.

29 Jun 2013, 7:34 PM

#1

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Join Date:: Jul 2009
Location:: Norwich, UK
Posts:: 122
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Orders being removed from view automatically when a refund is issued.

Hi Guys.

I have had some problems regarding customers orders disappearing from view altogether when we refund a customer via PayPal.

I am using EXODUS theme.

** Adult Site: http://NaughtyNightsUK.co.uk **

Any ideas.

Thanks.

James

FMUK Consulting - Web Design & Development | Graphics | Marketing | Apps - http://www.FMUKConsulting.co.uk

29 Jun 2013, 7:38 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Orders being removed from view automatically when a refund is issued.

If the orders are disappearing, then that suggests that whatever you're doing to update their status is setting their orders-status to 0 or to a number that doesn't match the list of orders-statuses you've entered in your Admin->Localization->Orders Status screen. If you've changed those statuses and deleted any of the original values, then you'll need to edit your PayPal module's settings and re-select the correct status to set orders to.

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

29 Jun 2013, 7:48 PM

#3

petleyj

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Join Date:: Jul 2009
Location:: Norwich, UK
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Re: Orders being removed from view automatically when a refund is issued.

Thanks DrB! That worked. It was set to Default.

James

FMUK Consulting - Web Design & Development | Graphics | Marketing | Apps - http://www.FMUKConsulting.co.uk

29 Jun 2013, 8:13 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Orders being removed from view automatically when a refund is issued.

That tells me that your Default is set to something that's invalid, and you should go fix that:
Go to Admin->Localization->Orders Status, click on Pending, click Edit, and make sure the "Set as default" box is checked. Then click Save.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.