Orders being removed from view automatically when a refund is issued.

Hi Guys.

I have had some problems regarding customers orders disappearing from view altogether when we refund a customer via PayPal.

I am using EXODUS theme.

** Adult Site: http://NaughtyNightsUK.co.uk **

Any ideas.

Thanks.

James

If the orders are disappearing, then that suggests that whatever you're doing to update their status is setting their orders-status to 0 or to a number that doesn't match the list of orders-statuses you've entered in your Admin->Localization->Orders Status screen. If you've changed those statuses and deleted any of the original values, then you'll need to edit your PayPal module's settings and re-select the correct status to set orders to.

Thanks DrB! That worked. It was set to Default.

James

That tells me that your Default is set to something that's invalid, and you should go fix that:
Go to Admin->Localization->Orders Status, click on Pending, click Edit, and make sure the "Set as default" box is checked. Then click Save.