Flexible Return Authorization (RMA) for ZC v1.5.x [Support Thread]

richardtuttle:

Any updates on this plugin working with ZC 1.5.3? I have installed it following the instructions and am also getting the "WARNING: An error occurred, please refresh the page and try again." issue.

Same here. I tried the fix in post 95, but no luck. The error in my log is:

[07-Jan-2015 14:07:12] PHP Fatal error: 1136:Column count doesn't match value count at row 1 :: INSERT INTO zen_configuration VALUES (NULL, 'Display Name field options','RETURN_NAME','1','Display Name field as:<br />0 = Display as Optional<br />1 = Display as Required<br />2 = Do not Display', '92',1, NULL, NOW(), NULL, 'zen_cfg_select_option(array('0', '1', '2'),') ==> (as called by) /admin/includes/init_includes/init_ra_config.php on line 53 <== in /includes/classes/db/mysql/query_factory.php on line 155

abcisme:

Same here. I tried the fix in post 95, but no luck. The error in my log is:

I've just installed on a ZC 1.5.4 site I'm building, did not do any fixing... no problems. Works running return tests..

however, I can see after reading the int_ file where you could be getting issues if the configuation table is no longer a standard format... 'Column count doesn't match value count'. Not to hard to recode the int file so to cover the non-standard column counts... I'll repost back with an updated int file in a day or so...

davewest:

I've just installed on a ZC 1.5.4 site I'm building, did not do any fixing... no problems. Works running return tests..

however, I can see after reading the int_ file where you could be getting issues if the configuation table is no longer a standard format... 'Column count doesn't match value count'. Not to hard to recode the int file so to cover the non-standard column counts... I'll repost back with an updated int file in a day or so...

Most likely the OP installed a Numinix module which adds a column to the configuration table. Since the installer for this module shortcuts explicitly naming the columns, it will spit out the column count error when run..

DivaVocals:

Most likely the OP installed a Numinix module which adds a column to the configuration table. Since the installer for this module shortcuts explicitly naming the columns, it will spit out the column count error when run..

Yep, I have a Numinix mod installed (FEC).

Thanks @davewest! Really, really appreciate your help!!! :smile:

abcisme:

Yep, I have a Numinix mod installed (FEC).

I figured... I use the old FEC modified so I don't have that problem.

So... I didn't spend allot of time testing, hit ZC 1.5.3 to 1.5.4 only. I would run a un-install first, this one works, but doesn't address the added columns, but the installer checks for them.

SET @t4:=0; 
SELECT @t4:= configuration_group_id FROM configuration_group WHERE configuration_group_title = 'Return Authorization' LIMIT 1;  
DELETE FROM configuration WHERE configuration_group_id = @t4 AND @t4 != 0; 
DELETE FROM configuration_group WHERE configuration_group_id = @t4 AND @t4 != 0; 
DELETE FROM admin_pages WHERE page_key='configReturnAuth';

To use, replace the /ADMIN/includes/init_includes/init_ra_config.php with this new one. Add the deleted /ADMIN/includes/auto_loader/config.ra.php. login to your admin. The installer only runs after a log on and if RMA version 1.2 is not already installed. Why the installer! it's the only way to check for errors, fix what it can or tell you it can't... Running a plan SQL wont fix things.

If your database is totally messed up, more then one return group, you may have to use phpmyadmin to delete them..

davewest:

I figured... I use the old FEC modified so I don't have that problem.

So... I didn't spend allot of time testing, hit ZC 1.5.3 to 1.5.4 only. I would run a un-install first, this one works, but doesn't address the added columns, but the installer checks for them.

SET @t4:=0;
SELECT @t4:= configuration_group_id FROM configuration_group WHERE configuration_group_title = 'Return Authorization' LIMIT 1;
DELETE FROM configuration WHERE configuration_group_id = @t4 AND @t4 != 0;
DELETE FROM configuration_group WHERE configuration_group_id = @t4 AND @t4 != 0;
DELETE FROM admin_pages WHERE page_key='configReturnAuth';

> To use, replace the /ADMIN/includes/init_includes/init_ra_config.php  with this new one.  Add the deleted /ADMIN/includes/auto_loader/config.ra.php.  login to your admin.  The installer only runs after a log on and if RMA version 1.2 is not already installed.  Why the installer! it's the only way to check for errors, fix what it can or tell you it can't... Running a plan SQL wont fix things.
> 
> If your database is totally messed up, more then one return group, you may have to use phpmyadmin to delete them..

Thanks a million!  It worked!  :)

Having a heck of a time getting the RMA info to show up in the admin edit orders page. I'm using super orders. I've tried inserting the RMA code every which way I could, but can't get the info to show up correctly. Can anyone help me merge the RMA code into the orders.php page for Super Orders 4.0.5?

DivaVocals:

Since the installer for this module shortcuts explicitly naming the columns, it will spit out the column count error when run..

I added the explicit column naming to version 3. This is the only change in that version.

I also noticed that this module didn't verify that the logged in customer actually placed the order for which an RMA was requested. I fixed this bug in update 4.

hey guys, using 1.5.5a and latest version of flex return auth,
all seems to be working fine except on the checkout_success page.
it doesn't seem to be loading the language for the plugin.
instead of "Returns"
iv got "TEXT_ACCOUNT_INFO_RETURNS_TEXT_LINK_HEADER"
and button link 2 etc.....

HELP PLS

HI there,
Is there a way to successfully install this at all? I tried all the workarounds for the installation, the admin files yield an error page. So you have to remove the files to make admin work again.

Hello All,

I just installed the RMA plugin on 1.5.5a and I am getting the following error(s) on my checkout_success page:

TEXT_ACCOUNT_INFO_RETURNS_TEXT_LINK_HEADER
If you wish to return any of the above items to us, please do not send any items before obtaining a Return Authorization Number. TEXT_DEFINE_BUTTON_LINK2TEXT_DEFINE_BUTTON_LINK3

Any Ideas anyone?
Thanks, Danny

Those are language defines that are not defined. So you probably forgot to copy some language files.

danielosko:

Hello All,

I just installed the RMA plugin on 1.5.5a and I am getting the following error(s) on my checkout_success page:

Any Ideas anyone?
Thanks, Danny

The files in the install package in directory YOUR_TEMPLATE need to be renamed so they're actually in your template directory. So if your template name is "custom", rename ./languages/english/YOUR_TEMPLATE/account_history_info.php to ./languages/english/custom/account_history_info.php, and copy it to your cart.

Re-installed and still have the same problem. Here is what my "view source code" looks like:

<!-- BOF Flexible Returns Authorization (RMA) --> <br class="clearBoth" /> <br class="clearBoth" /> <div class="rmaRequestButton"><h4>TEXT_ACCOUNT_INFO_RETURNS_TEXT_LINK_HEADER</h4>If you wish to return any of the above items to us, please do not send any items before obtaining a Return Authorization Number.  <a href="http://localhost/index.php?main_page=returns&order_id=6">TEXT_DEFINE_BUTTON_LINK2</a>TEXT_DEFINE_BUTTON_LINK3</div> <br class="clearBoth" /> <!-- EOF Flexible Returns Authorization (RMA) -->

Here is my error log:

[10-Sep-2016 06:59:32 America/Los_Angeles] Request URI: /zc_admin/recover_cart_sales.php, IP address: ::1
#1 trigger_error() called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\includes\functions\plugin_support.php:68]
#2 plugin_version_check_for_updates() called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\includes\init_includes\init_zen_lightbox.php:85]
#3 require(C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\includes\init_includes\init_zen_lightbox.php) called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\includes\autoload_func.php:48]
#4 require(C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\includes\autoload_func.php) called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\includes\application_top.php:171]
#5 require(C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\includes\application_top.php) called at [C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\zc_admin\recover_cart_sales.php:33]

[10-Sep-2016 06:59:32 America/Los_Angeles] PHP Notice: CURL error checking plugin versions: 60:SSL certificate problem: self signed certificate in certificate chain
Trying file_get_contents() instead. in C:\Bitnami\wampstack-5.5.27-0\apache2\htdocs\includes\functions\plugin_support.php on line 68

I am testing this on 1.5.5a on a home server without SSl. Is this a lightbox or SSL problem?

Can anyone help. I am using Cart V1.5.5d and just installed RMA 1.5.1 Version 1.4 All seems to work except for the pop up window which should print the labels with the return address and RMA number i presume. I get the pop up but it is blank. Any ideas? many thanks

ChrisR:

I get the pop up but it is blank. Any ideas? many thanks
Perhaps it's running into some PHP errors? Ref: http://www.zen-cart.com/content.php?124-blank-page

I am using v1.5.5e

Fab plugin. Now I must be getting old as I cannot work out my challenge (problem). Under 'Information' this plugin put the title 'Returns Authorization Request' (RAR) I would like to change that to just say 'Returns' and the answer is alluding me.

Why I hear you say; It is so that I do not duplicate pages as I want to split 'Shipping & Returns' in to there own pages and using the page RAR I can combine both the Returns info and the RAR info.

Has anyone gotten this to work with COWOA orders? It says in the docs it can tell if an order is COWOA but I cannot find any code that does this and if a COWOA customer tries to do a return they get redirected to the login page which obviously they can't use. I had done a ton of work on this around 4 years ago but unfortunately I lost all the data on that computer and hadn't kept a remote backup(reinforcing a valuable lesson that finally got through my super thick skull). And now I am so rusty with coding that I am spending a lot of time trying to figure it out without success.

adb34:

I am using v1.5.5e

Fab plugin. Now I must be getting old as I cannot work out my challenge (problem). Under 'Information' this plugin put the title 'Returns Authorization Request' (RAR) I would like to change that to just say 'Returns' and the answer is alluding me.

Why I hear you say; It is so that I do not duplicate pages as I want to split 'Shipping & Returns' in to there own pages and using the page RAR I can combine both the Returns info and the RAR info.

If you are referring to the Information sidebox, you can change that in includes/languages/english/extra_definitions/your_template/returns_defines.php. If you don't use it much, the developer's toolkit in the tools section of the admin as great for finding these things.