Forums / General Questions / Update orders notify customer email doesn't arrive

Update orders notify customer email doesn't arrive

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13 Jul 2013, 10:45 PM

hara

Zen Follower

Join Date:: Sep 2008
Posts:: 397
Plugin Contributions:: 0

Update orders notify customer email doesn't arrive

Hello,

I'm in v1.3.9h. I do Orders edit and Update (Notify customer selected email) on admin site. But the email seems like doesn't send out, because customers never receive the notification emails. How can I check and fit it?

Thanks a advance!

Mike

14 Jul 2013, 8:25 AM

frank18

Deceased

Join Date:: Nov 2007
Location:: Sunny Coast, Australia
Posts:: 3,427
Plugin Contributions:: 2

Re: Update orders notify customer email doesn't arrive

First step would be to check your email settings in Admin > Configuration > E-Mail Options

If that's all ok then create an account as customer, place a dud order, update the order and check your email box.

When you have done that please give us an update on your findings.