Zen Cart Logo
Forums / General Questions / New install admin screen is blank and NO log files present

New install admin screen is blank and NO log files present

Views: 903

Results 1 to 7 of 7
31 Jul 2013, 10:57 PM
#1
oavs avatar

oavs

Totally Zenned

Join Date:
Jan 2006
Location:
Downunder - QLD - Gold Coast
Posts:
921
Plugin Contributions:
0

New install admin screen is blank and NO log files present

Hi

I have installed a new 1.51 and admin screen is blank. I have read the 'Blank' screen in forums but none of which apply to my problem.

I have correct entries in the following files but still a blank screen. Public site is fine.

Can anyone please advice how to find the problem? I can not find any log files in /logs

config in includes

define('HTTP_SERVER', 'http://www.juteshopping.com.au');
define('HTTPS_SERVER', 'https://www.juteshopping.com.au');

and config in admin ('admin' folder has been changed)

define('HTTP_SERVER', 'http://www.juteshopping.com.au');
define('HTTPS_SERVER', 'https://www.juteshopping.com.au');
define('HTTP_CATALOG_SERVER', 'http://www.juteshopping.com.au');
define('HTTPS_CATALOG_SERVER', 'https://www.juteshopping.com.au');

Thank you

31 Jul 2013, 11:07 PM
#2
oavs avatar

oavs

Totally Zenned

Join Date:
Jan 2006
Location:
Downunder - QLD - Gold Coast
Posts:
921
Plugin Contributions:
0

Re: New install admin screen is blank and NO log files present

I have in configure.php 'admin/includes'
define('DIR_FS_ADMIN', realpath(dirname(FILE) . '/../') . '/');

is it correct?

1 Aug 2013, 4:15 AM
#3
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
177

Re: New install admin screen is blank and NO log files present

Mine is this, and works fine:

define('DIR_FS_ADMIN', realpath(dirname(FILE) . '/../') . '/');

1 Aug 2013, 4:54 AM
#4
oavs avatar

oavs

Totally Zenned

Join Date:
Jan 2006
Location:
Downunder - QLD - Gold Coast
Posts:
921
Plugin Contributions:
0

Re: New install admin screen is blank and NO log files present

Thank you for your reply. Mine is the same as I have not touched it but still not working. This is the first time installation and only the admin having problems with.

Top this up , there are no logs to read. Yes log folder there etc as it is a new install.

1 Aug 2013, 5:51 AM
#5
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
177

Re: New install admin screen is blank and NO log files present

The next thing I'd check is that all the files transferred correctly, and that none are missing, and none are incomplete, and that there aren't any files there that don't belong with a fresh install.

1 Aug 2013, 8:37 AM
#6
rodg avatar

rodg

Deceased

Join Date:
Jan 2007
Location:
Australia
Posts:
6,263
Plugin Contributions:
4

Re: New install admin screen is blank and NO log files present

oavs:

Top this up , there are no logs to read. Yes log folder there etc as it is a new install.

What permissions do you have for your /log/ folder?

Also, check your server error logs for possible clues (These are generally accessible via your Cpanel/Plesk, etc).

Cheers
Rod

3 Aug 2013, 6:20 AM
#7
oavs avatar

oavs

Totally Zenned

Join Date:
Jan 2006
Location:
Downunder - QLD - Gold Coast
Posts:
921
Plugin Contributions:
0

Re: New install admin screen is blank and NO log files present

Thank you for your help. Re uploading files solved the problem. Thank you again.