Cannot get past license agreement

When I accept the license agreement, I get the 500 Internal Server Error.

This is the response I get from my host tech support:

"Thank you for contacting us regarding scripting errors.

This appears to be an error with your cart. The logs show this:

Premature end of script headers: php, referer: "

Their error log simply is the license agreement page.

I have read all posts regarding this to no avail, and reinstalled the zc_install directory - also to no avail.

This is a new installation on an Apache/2.2.3 (Red Hat) Server

My logs on my site show no entries.

The cache directory has a new file 26 bytes contaiining: installerConfigKeys|a:0:{}

Here is the problem: there is a file missing. The licensing page script calls for:

This file does not exist in the templates directory. As a matter of fact, all files in that directory start with tpl, not gpl.

Does anyone know where to get this file? And are all of the other file names with tpl correct? Should they be gpl?

That file should be on the Server in:
/zc_install/includes/templates/template_default/templates/

Additional note: all files in this templates directory are .php, not .html

Thanks Ageh,

It does not exist in the download of 1.5.1 version of the download to my computer either. Again, all files in the templates directory are .php not .html, and all start with tpl not gpl.

Update: the problem is that in license script is pointing to mywebsite/html/mywebsitestore/includes instead of mywebsite/html/mywebsitestore/zc_install/includes. Upon install, the install has to work from the zc_install directory instead of mywebsitestore. The correct gpl_license exists there. Did I install in the wrong directory?

Kelan:

Here is the problem: there is a file missing. The licensing page script calls for:

<iframe src="includes/templates/template_default/templates/gpl_license.html"></iframe>

This file does not exist in the templates directory. As a matter of fact, all files in that directory start with tpl, not gpl.

Does anyone know where to get this file? And are all of the other file names with tpl correct? Should they be gpl?

Kelan:

Update: the problem is that in license script is pointing to mywebsite/html/mywebsitestore/includes instead of mywebsite/html/mywebsitestore/zc_install/includes. Upon install, the install has to work from the zc_install directory instead of mywebsitestore. The correct gpl_license exists there. Did I install in the wrong directory?

Yes, of course it has to work from the zc_install directory.
But, if you're running zc_install/index.php and the iframe on that page points to "includes/something" instead of "/includes/something" then it WILL be looking at the zc_install/includes/ directory.

"includes/something" looks for "the current directory followed by includes/something"
whereas
"/includes/something" looks for "http://your_domain/includes/something"

So the iframe is indeed expecting the contents to come from the zc_install/includes/ source.

If I install from the zc_install directory, I get the 500 internal sever error, but I have been able to refresh and get the prerequisites screen and everything is OK. However, when I click install, I get the 500 error again and can not back out. The installation script is pointing to incorrect directories.

Kelan:

The installation script is pointing to incorrect directories.
I thought I just explained that it is actually looking at the correct directories.

"500 error" is typically caused by file permissions being too generous (ie: 777 on a server whose security rules forbid the use of 777, and want you to use 755 instead).

With the hundreds of Zen Cart stores I've worked on in the last month, I've never seen a case where the zc_install files didn't work perfectly exactly as they are out-of-the-box.

Who's your hosting company?

Hi DrByte,

Sorry I did not get your posts immediately after you posted. Had to relog in to get them!??

In any case, I am using web.com on http://2271012.sites.myregisteredsite.com/yelmwormstore. This is a temporary site which will be repointed to yelmworms.com once I get the cart up and running.

And I did try changing permissions on cache and logs to 755 to no avail. I otherwise followed the permission setup as recommended on the installation instructions. Perhaps changing all the permissions recommended from 777 to 755 would solve the problem?

And no, I just changed all of the permissions back to 755 and get the same error.

Your problem has nothing to do with the license agreement. It displays properly.

Your problem is that your server is croaking during the system-inspection phase, where Zen Cart tests your server to be sure that it meets the requirements to operate Zen Cart.
During that phase it tests whether the configure.php files exist and are writable, tests whether other directories (mentioned in the installation instructions) are writable or not, tests whether MySQL can be accessed and tries to determine its version number, tests whether various PHP extensions are present, tests whether .htaccess rules are working on your server, tests whether CURL is functional both in SSL mode and non-SSL mode, and so on.
Normally it writes the results of the inspection to either the /logs/ or /cache/ folder on your server. But if it's dying before it can write those logs then of course there won't be any such logs.