checkout shipping page not loading....

Hi guys i am not sure where to ask this question but i have just set a new cart up on my site and everything was cool until i tried to put a mod on it ( easy orders i think) anyway i uninstalled it and everything was fine, so i thought but now when a new user or existing customer tries to checkout all you get is a blank screen, so i have opened up the debug log file and found this message below, i have followed the path to both files and they seem to be there, so that has stopped me there as i cannot figure out what to do next, your help is badly needed as i am losing sales, any ideas guys?

[13-Aug-2013 11:29:48] PHP Warning: require(includes/classes/order.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/xxxx/public_html/includes/modules/pages/checkout_shipping/header_php.php on line 71
[13-Aug-2013 11:29:48] PHP Warning: require(includes/classes/order.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/xxxx/public_html/includes/modules/pages/checkout_shipping/header_php.php on line 71
[13-Aug-2013 11:29:48] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/classes/order.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxx/public_html/includes/modules/pages/checkout_shipping/header_php.php on line 71

Egg:(

eggrush:

anyway i uninstalled it and everything was fine, so i thought but now when a new user or existing customer tries to checkout all you get is a blank screen, so i have opened up the debug log file and found this message below.

Apparently you have uninstalled one file too many.

eggrush:

i have followed the path to both files and they seem to be there, .

The error log that you posted only suggests that there is ONE missing file. Why do you say 'both'?

eggrush:

so that has stopped me there as i cannot figure out what to do next, your help is badly needed as i am losing sales, any ideas guys?

Yes. You need to double or triple check that the file exists in the correct folder.

eggrush:

[13-Aug-2013 11:29:48] PHP Warning: require(includes/classes/order.php)

This is the file/location that is apparently missing. (includes/classes/order.php)

Please verify/confirm that this file really does exist.
Do NOT confuse this file with /YOURADMIN/includes/classes/order.php (they are different files).

Cheers
Rod

thanks rod for putting me straight, i think i read it totally wrong, thinking /home/xxxx/public_html/includes/modules/pages/checkout_shipping/header_php was the path to the missing file but as you rightly pointed out it was the other, it was late in my defence :O)

i downloaded a new copy of the cart found the order.php file and placed it in the correct place and bobs your uncle it works, Phew! and thanks again.

egg

eggrush:

i downloaded a new copy of the cart found the order.php file and placed it in the correct place and bobs your uncle it works, Phew! and thanks again.

I should reprimand you for not having your own backups, but in this case a copy from the original distribution package is as good as it gets. You'd have been in strife if one of your other modules made modifications to the order.php file though.

The important thing though is that the problem has been solved. Thanks for the confirmation, it's always appreciated.

Cheers
Rod

just as you said i think one of the mods has made a modification and now i am getting this....can you help me out again rod?:

[15-Aug-2013 09:55:11] PHP Warning: include(includes/classes/order.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/xxxx/public_html/easy/orders.php on line 19
[15-Aug-2013 09:55:11] PHP Warning: include(includes/classes/order.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/xxxx/public_html/easy/orders.php on line 19
[15-Aug-2013 09:55:11] PHP Warning: include() [<a href='function.include'>function.include</a>]: Failed opening 'includes/classes/order.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxx/public_html/easy/orders.php on line 19
[15-Aug-2013 09:55:11] PHP Fatal error: Class 'order' not found in /home/xxxx/public_html/easy/orders.php on line 414

and this when i try to access the customer orders page when i am in the admin, i click on the order which is showing so i can see a breakdown and it comes up blank Ahhhhh!!!! pulling my hair out lol:

[15-Aug-2013 03:34:14] PHP Warning: include(includes/classes/order.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/xxxx/public_html/easy/orders.php on line 19
[15-Aug-2013 03:34:14] PHP Warning: include(includes/classes/order.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/xxxx/public_html/easy/orders.php on line 19
[15-Aug-2013 03:34:14] PHP Warning: include() [<a href='function.include'>function.include</a>]: Failed opening 'includes/classes/order.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxx/public_html/easy/orders.php on line 19
[15-Aug-2013 03:34:14] PHP Fatal error: Class 'order' not found in /home/xxxx/public_html/easy/orders.php on line 970

eggrush:

and this when i try to access the customer orders page when i am in the admin, i click on the order which is showing so i can see a breakdown and it comes up blank Ahhhhh!!!! pulling my hair out lol:

[15-Aug-2013 03:34:14] PHP Warning: include(includes/classes/order.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/xxxx/public_html/easy/orders.php on line 19
[15-Aug-2013 03:34:14] PHP Warning: include(includes/classes/order.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /home/xxxx/public_html/easy/orders.php on line 19
[15-Aug-2013 03:34:14] PHP Warning: include() [<a href='function.include'>function.include</a>]: Failed opening 'includes/classes/order.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxx/public_html/easy/orders.php on line 19
[15-Aug-2013 03:34:14] PHP Fatal error: Class 'order' not found in /home/xxxx/public_html/easy/orders.php on line 970

Where in your file system does easy fit in?

Is that part of a mod you installed? If so then I believe that you uploaded some files/folders of this mod to the wrong locations...

frank18:

Where in your file system does easy fit in?

Hey. I was about to ask that. :)

I've no further questions at this stage.

Cheers
Rod

frank18:

Where in your file system does easy fit in?

Is that part of a mod you installed? If so then I believe that you uploaded some files/folders of this mod to the wrong locations...

Hi Guys, thats what i have renamed the ADMIN folder so its not a mod but the cart structure...any ideas on this ?

So then the error message is simply telling you that the /admin(in your case "easy")/includes/classes/order.php file is missing from your server.

eggrush:

Hi Guys, thats what i have renamed the ADMIN folder so its not a mod but the cart structure...any ideas on this ?

Initially I thought just that - admin is renamed to 'easy' - but that seemed too easy :huh:

**@eggrush**

DrByte:

So then the error message is simply telling you that the /admin(in your case "easy")/includes/classes/order.php file is missing from your server.

Agreed.

I'd just like to emphasize the fact (to eggrush) that although the filename is the same, this is a different file than the one replaced to solve the original problem as per the first post. These files are not interchangeable.

Cheers
Rod

ok i will check that out now..ill check back soon.

yep your right it was missing so put the correct file back in from a new cart and everything is back to normal, i really dont know why i deleted it but it must have been a mod that i was trying to uninstall, i will be more diligent from here on in as this just proves to me no matter how much i think i have mastered using this cart there is always something around the corner to trip you up a little, thanks chaps

eggrush:

yep your right it was missing so put the correct file back in from a new cart and everything is back to normal, i really dont know why i deleted it but it must have been a mod that i was trying to uninstall, i will be more diligent from here on in as this just proves to me no matter how much i think i have mastered using this cart there is always something around the corner to trip you up a little, thanks chaps

Thanks for letting us know that you have this now working.