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Page blank when displaying product page in admin

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14 Sep 2013, 7:24 PM
#1
unclemantis avatar

unclemantis

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Page blank when displaying product page in admin

When I go to Catalog -> Categories/Products and click on a category and then click on a product name i get the below screen shot. What would be causing this?

Attachment 13066

14 Sep 2013, 8:37 PM
#2
stevesh avatar

stevesh

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Re: Page blank when displaying product page in admin

Start here:

http://www.zen-cart.com/content.php?124-i-am-getting-a-blank-page-%28or-blank-part-of-a-page%29

It looks like you're using an old version of Zencart. If so, you need to upgrade ASAP to at least version 1.3.9h for security reasons.

You've also exposed the name of your admin folder to the Web. You need to change that right away.

17 Jan 2014, 6:21 PM
#3
pablo_escobar avatar

pablo_escobar

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Re: Page blank when displaying product page in admin

having a product info page issue when i click on the product for the info it shows a blank page but still keeps the template style, when i switch to classic on zen cart it shows perfect but when i switch to my other template it comes up blank i thought it was an update issue since i was on 1.3.9 i upgrade to 1.5.1 and still the same problem any one can help? here the page for the products info although it happens to all product info pages

http://jdmengineworld.com/index.php?main_page=product_info&cPath=12&products_id=234

Attachment 13670

17 Jan 2014, 7:21 PM
#4
ajeh avatar

ajeh

Oba-san

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Re: Page blank when displaying product page in admin

Seems to display fine ...

NOTE: Your images are monsters and should be reduced in size for speed or perhaps look into the Image Handler add on ...

17 Jan 2014, 9:10 PM
#5
pablo_escobar avatar

pablo_escobar

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Re: Page blank when displaying product page in admin

Ajeh:

Seems to display fine ...

NOTE: Your images are monsters and should be reduced in size for speed or perhaps look into the Image Handler add on ...

it only displays fine because i had to go back to old template because customers were calling me saying they needed to see the description of the product before they purchase or come into my shop
but the the template thats giving me this blank product info page is stirling grand

i checked my logs and this is the error its giving me is

[17-Jan-2014 09:06:40] PHP Warning: require_once(includes/templates/template_default/jscript/ic_hoverbox_config.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/content/43/7636543/html/includes/modules/pages/product_info/jscript_hoverbox.php on line 3
[17-Jan-2014 09:06:40] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/jscript/ic_hoverbox_config.php' (include_path='.:/usr/local/php5/lib/php') in /home/content/43/7636543/html/includes/modules/pages/product_info/jscript_hoverbox.php on line 3

just wonders what actions i should take from here

thanks

17 Jan 2014, 11:43 PM
#7
design75 avatar

design75

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Re: Page blank when displaying product page in admin

Pablo_escobar:

it only displays fine because i had to go back to old template because customers were calling me saying they needed to see the description of the product before they purchase or come into my shop
but the the template thats giving me this blank product info page is stirling grand

i checked my logs and this is the error its giving me is

[17-Jan-2014 09:06:40] PHP Warning: require_once(includes/templates/template_default/jscript/ic_hoverbox_config.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/content/43/7636543/html/includes/modules/pages/product_info/jscript_hoverbox.php on line 3
[17-Jan-2014 09:06:40] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/jscript/ic_hoverbox_config.php' (include_path='.:/usr/local/php5/lib/php') in /home/content/43/7636543/html/includes/modules/pages/product_info/jscript_hoverbox.php on line 3

just wonders what actions i should take from here

thanks

The log is quit clear, you are missing a file:
includes/templates/template_default/jscript/ic_hoverbox_config.php

18 Jan 2014, 12:20 AM
#8
mc12345678 avatar

mc12345678

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Re: Page blank when displaying product page in admin

Design75:

The log is quit clear, you are missing a file:
includes/templates/template_default/jscript/ic_hoverbox_config.php

Which in keeping with ZC routine format, that file should be placed in the similar directory but with your template name in place of template_default. It would more than likely be in the similar directory of your previous template.