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Blank page when proceeding to checkout payment

Started by gonebeachin on 16 Sep 2013, 6:54 AM · Views: 1,684

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16 Sep 2013, 6:54 AM
#1
gonebeachin avatar

gonebeachin

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Blank page when proceeding to checkout payment

Hello,

I noticed my website was showing up with a blank page when proceeding from the checkout shipping to the checkout payments page. So I researched through various forums and found out that blank pages are mainly caused by syntax errors. I'm fairly new to coding, so I thought I'd reach out to see if any of you would know how to resolve this issue.

  • Template: glasgow_neat
  • Software: Dreamweaver
  • Plugins/Add ons: zen_lightbox-v1.6.4_1.5, Stock by attributes, upsv15, USPS v15 Ratev4 2013_0127 R2013_0729_J5
  • Currently using GoDaddy hosting and a GoDaddy SSL certificate
  • Integrated payment: Paypal

https://gonebeachin.com/index.php?main_page=checkout_payment&zenid=700c828b1bff2b903b4d11260e5691bf

On Safari the page is blank and on Chrome the page reads:

The website encountered an error while retrieving https://gonebeachin.com/index.php?main_page=checkout_payment&zenid=700c828b1bff2b903b4d11260e5691bf. It may be down for maintenance or configured incorrectly.
Error code: 500

I checked my error logs and read this:

[15-Sep-2013 14:53:18 America/Phoenix] PHP Fatal error: 1064:You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '( DROP UNIQUE KEY type_code (payment_type_code), ADD UNIQUE KEY type_code (payme' at line 1 :: ALTER TABLE zen_so_payment_types ( DROP UNIQUE KEY type_code (payment_type_code), ADD UNIQUE KEY type_code (payment_type_code, language_id); in /home/content/27/11720727/html/includes/classes/db/mysql/query_factory.php on line 120

Also I noticed when I save pages in my admin that when I save my pages I receive a blank page as well.

I believe this syntax error below applies to the admin:

[15-Sep-2013 08:41:44 America/Phoenix] PHP Warning: Cannot modify header information - headers already sent by (output started at /home/content/27/11720727/html/adminurrhtcqq/define_pages_editor.php:121) in /home/content/27/11720727/html/adminurrhtcqq/includes/functions/general.php on line 22

Do I remove spaces in general.php?

Everything I do seems to lead to the same result of a blank page. Any help would be much appreciated. Thanks.

16 Sep 2013, 7:20 AM
#2
gonebeachin avatar

gonebeachin

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Re: Blank page when proceeding to checkout payment

Define pages editor issue solved. The only issue I still need help with is the checkout payment portion of this post.

16 Sep 2013, 10:46 AM
#3
gilby avatar

gilby

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Re: Blank page when proceeding to checkout payment

gonebeachin:

Define pages editor issue solved. The only issue I still need help with is the checkout payment portion of this post.And don't forget to change your admin directory's name, now that you have published it to the world.

26 Sep 2013, 11:42 PM
#4
micki711 avatar

micki711

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Re: Blank page when proceeding to checkout payment

I have the same problem with blank page on continue checkout. How did you resolve it?

27 Sep 2013, 12:39 AM
#5
drbyte avatar

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Re: Blank page when proceeding to checkout payment

gonebeachin:

[15-Sep-2013 14:53:18 America/Phoenix] PHP Fatal error: 1064:You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '( DROP UNIQUE KEY type_code (payment_type_code), ADD UNIQUE KEY type_code (payme' at line 1 :: ALTER TABLE zen_so_payment_types ( DROP UNIQUE KEY type_code (payment_type_code), ADD UNIQUE KEY type_code (payment_type_code, language_id); in /home/content/27/11720727/html/includes/classes/db/mysql/query_factory.php on line 120
There is no "so_payment_types" table in Zen Cart.
Sounds like something from a Super Orders addon, which you may not have installed properly?

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

27 Sep 2013, 12:39 AM
#6
drbyte avatar

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Re: Blank page when proceeding to checkout payment

Micki711:

I have the same problem with blank page on continue checkout. How did you resolve it?

As with ALL blank-pages scenarios: http://www.zen-cart.com/content.php?124-blank-page

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

29 Sep 2013, 3:55 PM
#7
raw_jigs avatar

raw_jigs

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Re: Blank page when proceeding to checkout payment

This happened to me not long ago. I saw that files were all of the sudden showing up, so I went to my backup folders and compared and deleted the files that showed up and have not had a problem since.