Zen Cart Logo
Forums / General Questions / error failed: sending email to xxxxxxx

error failed: sending email to xxxxxxx

Views: 1,731

Results 1 to 7 of 7
28 Sep 2013, 4:08 PM
#1
sjdeines avatar

sjdeines

New Zenner

Join Date:
Apr 2012
Posts:
37
Plugin Contributions:
1

error failed: sending email to xxxxxxx

I've checked and double checked all email settings, and see no reason for the following to occur. When sending with Tools > Send Email, I've 233 recipients. Once send has occurred 83 of those email recipients display in pink on a header in the ZenCart Admin with the message Error: failed sending email to: xxxxxxx. This started occurring about 3 weeks ago, and nothing has changed. No sending cap limit exists with my ISP, and I know these to be valid emails, as one is my own.

28 Sep 2013, 4:28 PM
#2
stevesh avatar

stevesh

Black Belt

Join Date:
Feb 2005
Location:
Lansing, Michigan USA
Posts:
19,793
Plugin Contributions:
2

Re: error failed: sending email to xxxxxxx

Is it always the same 83 ? I would check the email addresses around the point it's failing to see if they're all valid.

29 Sep 2013, 12:53 AM
#3
sjdeines avatar

sjdeines

New Zenner

Join Date:
Apr 2012
Posts:
37
Plugin Contributions:
1

Re: error failed: sending email to xxxxxxx

I know that my email address, which is one of the 83, is valid. Please help

29 Sep 2013, 1:03 AM
#4
sjdeines avatar

sjdeines

New Zenner

Join Date:
Apr 2012
Posts:
37
Plugin Contributions:
1

Re: error failed: sending email to xxxxxxx

I will test your theory, that there is an error in the first email address where the failure occurs, causing the email addresses that follow to fail. I don't want to send a lot of emails to my customers, so I will wait a couple days.

29 Sep 2013, 1:31 AM
#5
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
176

Re: error failed: sending email to xxxxxxx

Tip: Use the Email Address Exporter plugin (see the Plugins area above) to export the list of emails (to screen, to CSV, whatever) and review the addresses for errors.
That plugin uses the same pulldown-menu choices as you have in the other screen, so you should be able to choose the same list that you were sending to, in order to preview the addresses.
Then go fix whichever address is bad.

29 Sep 2013, 9:27 PM
#6
sjdeines avatar

sjdeines

New Zenner

Join Date:
Apr 2012
Posts:
37
Plugin Contributions:
1

Re: error failed: sending email to xxxxxxx

Issue was that I had exceeded the sending limit with my ISP.

30 Sep 2013, 12:19 AM
#7
gilby avatar

gilby

Totally Zenned

Join Date:
Aug 2005
Location:
Vic, Oz
Posts:
1,816
Plugin Contributions:
0

Re: error failed: sending email to xxxxxxx

sjdeines:

This started occurring about 3 weeks ago, and nothing has changed. No sending cap limit exists with my ISP, and I know these to be valid emails, as one is my own.Looks like something changed without your knowledge.
sjdeines:

Issue was that I had exceeded the sending limit with my ISP.That seems a very tight limit.
What is their actual limit per hour?
Maybe time to look for a new host!