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People getting sign-up emails who never signed up

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3 Oct 2013, 1:36 AM
#1
brillarmory avatar

brillarmory

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People getting sign-up emails who never signed up

Hi,

I have now received 2 complaints from people who have received registration emails from my site, but they never signed up. What gives?

3 Oct 2013, 12:18 PM
#2
stevesh avatar

stevesh

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Re: People getting sign-up emails who never signed up

Possibly someone else signed them up ?

4 Oct 2013, 4:00 AM
#3
brillarmory avatar

brillarmory

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Re: People getting sign-up emails who never signed up

stevesh:

Possibly someone else signed them up ?I don't think so. I'm getting emails from people who have never heard my site

4 Oct 2013, 4:37 AM
#4
gilby avatar

gilby

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Re: People getting sign-up emails who never signed up

brillarmory:

I don't think so. I'm getting emails from people who have never heard my site
Are these customers actually signed up in your admin?
If so, are their details correct or is it ONLY the email addresses that are correct?

I have User Tracking installed and this enables me to check what was happening when "they" signed up.
Also allows you to check the IP addresses used for those signups
It might help you track down and clarify the issues.