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Customer cannot specify an address in Australia

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11 Oct 2013, 5:44 PM
#1
arunachala avatar

arunachala

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Customer cannot specify an address in Australia

I have a customer from Gilmore, Australian Capital Territory,(ACT) Australia who could not complete the shipping information because her city is not in one of the drop down provinces. She is from what is called "Australian Capital Territory" which is not part of any province. Zen cart won't allow her to complete the address without a province. What should she do? How do others work around this problem? Sounds simple enough to add ACT as a drop down option. How to hack it? Why is it not already provided as an option?

11 Oct 2013, 5:54 PM
#2
ajeh avatar

ajeh

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Re: Customer cannot specify an address in Australia

Could you go to your Zen Cart Admin to the Locations / Taxes ... Zones ... and see what you have there under Australia ...

I am showing:

Country Zones Code
Australia Australian Capital Territory ACT
Australia New South Wales NSW
Australia Northern Territory NT
Australia Queensland QLD
Australia South Australia SA
Australia Tasmania TAS
Australia Victoria VIC
Australia Western Australia WA

Linda McGrath
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11 Oct 2013, 10:52 PM
#3
arunachala avatar

arunachala

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Re: Customer cannot specify an address in Australia

Ajeh:

Could you go to your Zen Cart Admin to the Locations / Taxes ... Zones ... and see what you have there under Australia ...

I am showing:
I don't have Australia ACT. See screen shot. Is yours an update on Version 1.5.1

11 Oct 2013, 11:30 PM
#4
ajeh avatar

ajeh

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Re: Customer cannot specify an address in Australia

I also have it in v1.3.9h, v1.5 and v1.5.1 ...

These are the default inserts for Australia:

#australian zones
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'ACT', 'Australian Capital Territory');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'NSW', 'New South Wales');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'NT', 'Northern Territory');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'QLD', 'Queensland');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'SA', 'South Australia');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'TAS', 'Tasmania');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'VIC', 'Victoria');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'WA', 'Western Australia');

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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12 Oct 2013, 12:01 AM
#5
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arunachala

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Re: Customer cannot specify an address in Australia

Ajeh:

I also have it in v1.3.9h, v1.5 and v1.5.1 ...

These are the default inserts for Australia:

#australian zones
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'ACT', 'Australian Capital Territory');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'NSW', 'New South Wales');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'NT', 'Northern Territory');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'QLD', 'Queensland');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'SA', 'South Australia');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'TAS', 'Tasmania');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'VIC', 'Victoria');
INSERT INTO zones (zone_id, zone_country_id, zone_code, zone_name) VALUES (NULL, 13, 'WA', 'Western Australia');


What is the fix for me? Do I run the insert as SQL patch or insert it in some file?
12 Oct 2013, 12:04 AM
#6
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arunachala

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Re: Customer cannot specify an address in Australia

Thanks, I was able to insert it via SQL patch. I wonder how it happened.

12 Oct 2013, 12:21 AM
#7
ajeh avatar

ajeh

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Re: Customer cannot specify an address in Australia

Spookie, eh? :blink:

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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20 Oct 2013, 12:19 PM
#8
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coopco

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Re: Customer cannot specify an address in Australia

Australian Capital Territory is treated as a state.