Forums / Managing Customers and Orders / Email order confirmation not working

Email order confirmation not working

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15 Oct 2013, 7:45 PM

mbtraynor

New Zenner

Join Date:: Sep 2012
Posts:: 1
Plugin Contributions:: 0

Email order confirmation not working

I am testing the site and recieve email when a user account is set up, when the contact page is used etc etc but dont recieve email notification of an order even though the order appears in admin/orders...can anyone help
:no::blush:

15 Oct 2013, 7:49 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Email order confirmation not working

That's usually a result of an error happening during the step of saving the order and sending the email.
You can view the actual errors by looking at the system error logs.

In modern versions of Zen Cart those are in the /logs/ folder.
In older versions, they're in the /cache/ folder.

http://www.zen-cart.com/content.php?124-blank-page