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Paypal 10486 and 10417 errors

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26 Oct 2013, 5:30 AM

riolas

New Zenner

Join Date:: Oct 2009
Posts:: 66
Plugin Contributions:: 0

Paypal 10486 and 10417 errors

i have an issue.

the paypal 10486 and 10417 errors

paypal says you can redirect the customer back to paypal for the 10486 error but I don't know how.

right now, when these errors occur, the customer gets redirected to our website login screen with no explaination which is not good.

any ideas?

Thank you.

27 Oct 2013, 10:14 AM

riolas

New Zenner

Join Date:: Oct 2009
Posts:: 66
Plugin Contributions:: 0

Re: Paypal 10486 and 10417 errors

Check your PayPal logs, I am sure most of you experience this problem. The way it is defaultly dealt with gives no explaination to the customer nor does it auto redirect back to PayPal (which PayPal claims can be done with a little coding).

Does anyone have a solution to either redirect back to PayPal again or put a note on our zencart site explaining their card was declined?

29 Oct 2013, 12:25 PM

riolas

New Zenner

Join Date:: Oct 2009
Posts:: 66
Plugin Contributions:: 0

Re: Paypal 10486 and 10417 errors

Anyone?