Gift Voucher coupon - not applying properly

Hi Guys,

It was brought to our attention by one of our customers that his $50 Gift Voucher didn't work properly.

He ordered a product for $45 with $13 shipping ($58) and had a $50 Gift Voucher so in fact owes us another $8

Below is what occurred.

Sub-Total: $45.00
Australia Post - Regular Post (eParcel - Trackable): $13.00
Gift Certificates: -$8.00
If paying by Visa/Mastercard - Credit Card Surcharge (2.8%): $0.00
Total: $0.00

And his gift voucher total in shop is still set for $42.

What Im trying to find out is why this is working this way (incorrectly) and how I can remove that $42 balance from his account.

Could this be related to OT module sort order?

Modules Sort Order Action
COD Fee ot_cod_fee
Discount Coupon ot_coupon 280 Info
Group Discount ot_group_pricing 290 Info
Gift Certificates ot_gv 840 Info
Low Order Fee ot_loworderfee Info
Reward Points ot_reward_points Info
Reward Points Tiered Discount ot_reward_points_discount 900 Info
Reward Points earned ot_reward_points_display 1000 Info
Shipping ot_shipping 200 Info
Sub-Total ot_subtotal 100 Info
Surcharge Fee ot_surcharge 950 Info
Tax ot_tax Info
Total ot_total 999

Any assistance appreciated.

Mick

For your problem, It related to your total modules.

If you want to reset his balance, you will have to use phpMyadmin to do it.

Thanks - how is it related? Is it the sort order?

marmi01:

Thanks - how is it related? Is it the sort order?

It did not relate with sort order. You will have to check each order total module to specify the problem. This needs a long time :)