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Downloadable products does not work properly

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31 Dec 2013, 4:12 AM
#1
tmacarle avatar

tmacarle

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Sep 2011
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Downloadable products does not work properly

Hi,

I have spent about 4 hours on research and have followed things as closely as I could and just need a little help please. I am using 1.3.9h. I have put a couple files in the downloads folder, and I have even tried the sample pdf file already in there. I have configured option name, value, and attribute I think properly and I have a green light on the downloads manager. My problem is when I actually buy it from my website it goes nowhere. no new redirect webpage or streaming, (I have tried redirect on and off with streaming), I have tried money order and credit card, and I get a purchase, but nowhere can I find a download even on the account history. I feel like I am just missing something very small. Thank you for any help.

31 Dec 2013, 10:44 AM
#2
design75 avatar

design75

Totally Zenned

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Amersfoort, The Netherlands
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Re: Downloadable products does not work properly

Did you check the orderstatus of the order, and at which status the download will be available.

31 Dec 2013, 5:16 PM
#3
tmacarle avatar

tmacarle

New Zenner

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Re: Downloadable products does not work properly

Thank you for the reply, I went to sleep and woke up and figured it out in 3 minutes. I knew it was a very small error and it was. Sometimes it is best practice to walk away when frustrated and come back and start with a fresh mind.