USPS not working for APO AE, AF, AO but working for other international

a customer just called and said they couldn't place an order because they were no shipping options. we have US APO AE, AF, and AO (US overseas military addresses) set up as international in the zones and only allow USPS shipping to international addresses. It is currently working fine for all countries except the APO addresses. The error that comes up is:

(NO OPTIONS INSTALLED:
-2147219085 - Invalid XML Element content is incomplete according to the DTD/Schema. line= 0 pos= 1755)

we are using the latest version of this module and zen 1.5.1. i don't know how long this has not been working because we have not had an APO order in months.

The site is http://www.swordsofhonor.com

I have not recreated the problem ...

Could you PM me the address that you are having issues with?

What is the weight of the order?

Ajeh:

I have not recreated the problem ...

Could you PM me the address that you are having issues with?

What is the weight of the order?

the weight is 5 pounds.. just pm'ed you..

You sure that you sent me a PM? I do not see it yet ...

Scratch that ... there it is ... give me a few ... :blush:

lidlchris:

the weight is 5 pounds.. just pm'ed you..

actually just TRIED to pm you but it doesn't seem to be working?? site is swordsofhonor.com when checking out with an APO address - any US address that is not in the lower 48 states.. such as armed forces europe, armed forces pacific, armed forces americas, puerto rico,

Could you post the products_id that you are testing?

Also, check your site for what version is actually installed ...
Go to your Zen Cart Admin and go to Tools ... Developers Tool Kit ...

In the bottom input box enter:
usps.php

Then, select Catalog ... click SEARCH ...

What comes up on the lines for:

• @version $Id: usps.php

If you have a Zone Definition set on the USPS shipping module, what do you have set on the DETAILS for the Zone Definition for the:
Country
Zone

Ajeh:

Could you post the products_id that you are testing?

Also, check your site for what version is actually installed ...
Go to your Zen Cart Admin and go to Tools ... Developers Tool Kit ...

In the bottom input box enter:
usps.php

Then, select Catalog ... click SEARCH ...

What comes up on the lines for:

• @version $Id: usps.php
  under 'modules' folder: Line #10 : * @version $Id: usps.php 2013-07-28 ajeh $ Version J 2013-07-28
  under 'shipping' folder: Line #12 : * @version $Id: usps.php 2013-07-30 ajeh Version J5 $

If you have a Zone Definition set on the USPS shipping module, what do you have set on the DETAILS for the Zone Definition for the:
Country
Zone

product id i tested with are 2 - but here's one - http://www.swordsofhonor.com/medieval-weapons/swords/wooden-wasters-practice-swords/wooden-gladius-rudis?products_id=6199:859273f228f11a9026ab14ffa52cf45b

under 'modules' folder: Line #10 : * @version $Id: usps.php 2013-07-28 ajeh $ Version J 2013-07-28
under 'shipping' folder: Line #12 : * @version $Id: usps.php 2013-07-30 ajeh Version J5 $

lidlchris:

product id i tested with are 2 - but here's one - http://www.swordsofhonor.com/medieval-weapons/swords/wooden-wasters-practice-swords/wooden-gladius-rudis?products_id=6199:859273f228f11a9026ab14ffa52cf45b

under 'modules' folder: Line #10 : * @version $Id: usps.php 2013-07-28 ajeh $ Version J 2013-07-28
under 'shipping' folder: Line #12 : * @version $Id: usps.php 2013-07-30 ajeh Version J5 $

/home/xxxxxxxxxxxxx/public_html/includes/languages/english/modules/shipping/usps.php
Line #10 : * @version $Id: usps.php 2013-07-28 ajeh $ Version J 2013-07-28

/home/xxxxxxxxxxxx/public_html/includes/modules/shipping/usps.php
Line #12 : * @version $Id: usps.php 2013-07-30 ajeh Version J5 $

On USPS, do you have a Zone Definition on it?

If so, what do you see on the DETAILS for the Zone Definition?

Could you also EDIT the USPS shipping module and make sure that you have some of the checkboxes checked for the USPS Shipping Options?

Ajeh:

On USPS, do you have a Zone Definition on it?

If so, what do you see on the DETAILS for the Zone Definition?

under 'modules/shipping' USPS is set up with a zone of 'Rest of the World'. The details for 'Rest of the World' zone show 13 pages of countries listed with 'All zones' as their zone and then the APO's which are listed with the United States as the country and the name of the zone is not 'all zones' but the name of that particular zone.. see the attached image..

Ajeh:

Could you also EDIT the USPS shipping module and make sure that you have some of the checkboxes checked for the USPS Shipping Options?

i have one box checked for 'priority intl' - which works for all other countries.

For fun, can you try checking some of the Priority methods for Domestic?

Ajeh:

For fun, can you try checking some of the Priority methods for Domestic?

i checked 'priority' for domestic and tested and got the same error. can't leave that out there too long though..

I am logged in to your site with my APO address selected and have a quote now for USPS ...

Ajeh:

For fun, can you try checking some of the Priority methods for Domestic?

ok, it didn't work when i checked 'priority' but when i checked both 'priority' and 'express', now 'priority mail' shows up as a shipping method but NOT express..

Ajeh:

I am logged in to your site with my APO address selected and have a quote now for USPS ...

yes but does it shows both priority and express as options?? they are both checked.. let me check a few others..

Ajeh:

I am logged in to your site with my APO address selected and have a quote now for USPS ...

i just added 2 more options under domestic and now prioirty and express show up as options - but not the 2 new ones.. and why are these showing up for what should be an international order??

lidlchris:

i just added 2 more options under domestic and now prioirty and express show up as options - but not the 2 new ones.. and why are these showing up for what should be an international order??

ok all 4 show up now - must have been a caching issue?? but why are they showing up when i want this to be considered an international order??