Product info page blank but shows template no info

having a product info page issue when i click on the product for the info it shows a blank page but still keeps the template style, when i switch to classic on zen cart it shows perfect but when i switch to my other template it comes up blank i thought it was an update issue since i was on 1.3.9 i upgrade to 1.5.1 and still the same problem any one can help? here the page for the products info although it happens to all product info pages

Pablo_escobar:

having a product info page issue when i click on the product for the info it shows a blank page but still keeps the template style, when i switch to classic on zen cart it shows perfect but when i switch to my other template it comes up blank i thought it was an update issue since i was on 1.3.9 i upgrade to 1.5.1 and still the same problem any one can help? here the page for the products info although it happens to all product info pages

If you are getting a blank page or part of a blank page check your logs folder for errors and fix them. Look in the FAQs section for a tutorial about blank pages.

Thanks,

Anne

I navigated to the page you posted in your screenshot:
http://jdmengineworld.com/index.php?main_page=product_info&cPath=12&products_id=234

and land with content as it should be:

Using the most recent version of FireFox.

picaflor-azul:

If you are getting a blank page or part of a blank page check your logs folder for errors and fix them. Look in the FAQs section for a tutorial about blank pages.

Thanks,

Anne

how do i check the logs ?

yeah i had to change it back to the old template because customers needed to see the description of products they were buying
but the template that i was using that was giving me this issue is stirling grand

Pablo_escobar:

yeah i had to change it back to the old template because customers needed to see the description of products they were buying
but the template that i was using that was giving me this issue is stirling grand

This a documented bug and a patch is posted to the stirling grand support thread.

Thanks,

Anne

do you have the full link for the patch in the thread because im searching but dont see it

thanks

picaflor-azul:

If you are getting a blank page or part of a blank page check your logs folder for errors and fix them. Look in the FAQs section for a tutorial about blank pages.

Thanks,

Anne

ok i checked the logs and this is the error im getting what do i do ?

[17-Jan-2014 09:06:40] PHP Warning: require_once(includes/templates/template_default/jscript/ic_hoverbox_config.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/content/43/7636543/html/includes/modules/pages/product_info/jscript_hoverbox.php on line 3
[17-Jan-2014 09:06:40] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/jscript/ic_hoverbox_config.php' (include_path='.:/usr/local/php5/lib/php') in /home/content/43/7636543/html/includes/modules/pages/product_info/jscript_hoverbox.php on line 3

Pablo_escobar:

ok i checked the logs and this is the error im getting what do i do ?

[17-Jan-2014 09:06:40] PHP Warning: require_once(includes/templates/template_default/jscript/ic_hoverbox_config.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/content/43/7636543/html/includes/modules/pages/product_info/jscript_hoverbox.php on line 3
[17-Jan-2014 09:06:40] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/jscript/ic_hoverbox_config.php' (include_path='.:/usr/local/php5/lib/php') in /home/content/43/7636543/html/includes/modules/pages/product_info/jscript_hoverbox.php on line 3

I just answered your other post. You should not double post questions.

Thanks,

Anne