Forums / General Questions / Help please! Admin login password reset email not sent, I'm locked out!

Help please! Admin login password reset email not sent, I'm locked out!

Views: 1,458

Results 1 to 3 of 3
23 Jan 2014, 5:37 AM
#1
ewminty avatar

ewminty

New Zenner

Join Date:
Jan 2014
Location:
Canada
Posts:
5
Plugin Contributions:
0

Help please! Admin login password reset email not sent, I'm locked out!

I'm really hoping someone can help me avoid a complete reinstall ...

For reasons that aren't important now, I requested a password reset on my admin account. The problem was, I never received the email with the new password. I suspect there may be some problem with outgoing email. Either way, I'm now in the odd pickle where the password has been reset but I have no way of knowing what it is.

I tried looking in the /cache directory for any error logs but nothing in there has been updated recently. Not sure where else to look. Any suggestions?

I figure if I can troubleshoot the outbound email issue and fix that, then I can just reset the password again and I'll be gold. But I'm open to any avenue at this point.

23 Jan 2014, 7:29 PM
#3
ewminty avatar

ewminty

New Zenner

Join Date:
Jan 2014
Location:
Canada
Posts:
5
Plugin Contributions:
0

Re: Help please! Admin login password reset email not sent, I'm locked out!

That is a super-useful admin account recovery hack - THANK YOU stevesh and whoever wrote the original post. You just made my day.