Gift certificates, not sending email with a redemption code

I read the direction here http://www.zen-cart.com/content.php?106 on how to set up gift certificates. A customer purchased one and I released it from the que. The user did not get an email with the redemption code. It states that "Upon release/approval, they are sent an email with a redemption code."

The customer did not get a notification with the redemption code. All they got was a thank you email sent to them with that I included below. Were they suppose to get an email with the redemption code.

Did I miss a step?

You recently purchased a Gift Certificate from our online store.
https://mysite.net/store/

For security reasons this was not made immediately available to you.
However, this amount has now been released. You may now visit our store and
send the value of the Gift Certificate via email to someone else, or use it
yourself.

The Gift Certificate(s) you purchased are worth $14.00

Thank you for shopping with us!
attroll

https://mysite.net/store/

This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to [email protected]

Gift Certificates that are "purchased" in your store and then "released" from the GV Queue are "automatically" added to the customer's available balance in their account and just needs to either:

1 be applied to one of their orders on the checkout_payment

2 sent to another person

They do not need a "redemption code" for Gift Certificates purchased in the Store ...

Thank you for clarifying this.

Now while I have you here let me ask another question about Gift Certificates.

Can I create a few Gift Certificates and use them as raffle prizes at an event I am hosting.

How would I do this so that people could redeem them in my store once they register?

You can send them to yourself, as in your email address ...

Do NOT redeem them.

Read each email that you send to yourself and put the Redemption code on whatever you are passing out at the raffle ...

Now, when the customer comes to your shop online, they can either redeem the code from the link to:
Gift Certificate FAQ

or they can redeem the code on the checkout_payment page and apply the amount that they want to their order or send all/some of the GV amount to others.

I would practice all of the steps to see how this is done to inform the people who win them in the raffle ...

Ajeh:

You can send them to yourself, as in your email address ...

Do NOT redeem them.

Read each email that you send to yourself and put the Redemption code on whatever you are passing out at the raffle ...

Now, when the customer comes to your shop online, they can either redeem the code from the link to:
Gift Certificate FAQ

or they can redeem the code on the checkout_payment page and apply the amount that they want to their order or send all/some of the GV amount to others.

I would practice all of the steps to see how this is done to inform the people who win them in the raffle ...
Please be patient with me on this as I want to get this set up by next weekend so I can hand some out at an event.

So what you saying is that I create a coupon and then go in to the Admin > Gift Certificates/ Coupon > Coupon Admin and pick the coupon I want to send to the person and then send them an email in that section of the Admin?

I see one problem with this. If I hand out two gift certificates and more than these two user know or get a hold of the redemption code then I could have 10 people using this redemption code.

Is there a way I can set it up so that the coupon can only be used once and by only once customer?

You said you wanted to give for the Raffle Gift Certificates ...

Now you are talking about Discount Coupons ...

Gift Certificates are "cash" and never expire ...

Discount Coupons can have an expiration date ...

Which are you really wanting to pass out at the Raffle?

I described how to do Gift Certificates that you could then print up something with the Redemption Code(s) before the Raffle ... you would make them with the instructions I posted using Gift Certificate/Coupons ... Mail Gift Certificate ...

attroll:

Please be patient with me on this as I want to get this set up by next weekend so I can hand some out at an event.

So what you saying is that I create a coupon and then go in to the Admin > Gift Certificates/ Coupon > Coupon Admin and pick the coupon I want to send to the person and then send them an email in that section of the Admin?

I see one problem with this. If I hand out two gift certificates and more than these two user know or get a hold of the redemption code then I could have 10 people using this redemption code.

Is there a way I can set it up so that the coupon can only be used once and by only once customer?NO NOT COUPONS...
admin->Gift Certificate/Coupons->Mail Gift Certificate

Ooopsss Beaten by Ajeh

gilby:

NO NOT COUPONS...
admin->Gift Certificate/Coupons->Mail Gift Certificate

Ooopsss Beaten by Ajeh
OK, I got it now. I was reading what you were saying wrong. Thank you very much for your help.

Thank you

One more question to to clarify and I am sorry about being a pain about this.

Each gift certificate can only be used once and only once, right?

That is correct ... once redeemed the redemption code is no longer valid ...

First one to claim it wins! :lookaroun

Awesome, thank you.

Now I have a bunch of gift cards I sent to myself for testing purposes. Is there a way I can delete those cards?

Not easily ... do they need deleting or can you just redeem them to your own test account so you do not accidentally have someone guess the redemption code (hard as that is to do) ...

Otherwise, I would have to work out a way to clean your database of these test GVs that you made ...

It's not a big problem I can redeem them to my account. But that also leaves me with two more questions.

1. Will the redeemed gift certificates always show up forever in the Admin > Gift Certificates/ Coupon > Gift Certificates Sent or will they clear after a while? I can foresee the list getting long after a while.
2. Is there a way to change the balance on my account from all the test gift certificates that I have received during my testing or am I stuck with the positive balance?

The GV Sent display are there forever ...

They display in Date order New to Old and 20 per page, by default ...

They help maintain the data on what codes have been used, when GVs were sent and redeemed etc.

It is really a better idea to not mess with that data for the sake of having a number of pages as this grows ...

As to you current GV balance, you can:

1 Spend it on a test order(s) (good practice)

2 Set your balance in the table:
coupon_gv_customer
to 0.00

3 Delete your record in the table:
coupon_gv_customer

I tend to prefer option 1, as practice gives you familiarity to how Customers see you site. Perhaps practice sending some of your GV balance to others and see how that works and what you see in the Admin for the GV Sent and as a Customer when you redeem from the GV FAQs, GV Redeem link or during checkout ...