Forums / Built-in Shipping and Payment Modules / Installed updated usps module and get error message on cart

Installed updated usps module and get error message on cart

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11 Mar 2014, 4:33 PM
#1
eddie_french avatar

eddie_french

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Installed updated usps module and get error message on cart

The original usps module in the cart would not give correct shipping amount but did give a amount. So I checked out the forums and installed the latest module from http://www.zen-cart.com/downloads.php?do=file&id=1292. Zen Cart v1.3.9, v1.5.0, v1.5.1

I now get a message on the shipping page (An error occurred in obtaining USPS shipping quotes.
If you prefer to use USPS as your shipping method, please try refreshing this page, or contact the store owner.)

Below are my settings

USPS Version Date
2014-03-07

Enable USPS Shipping
True

Enter the USPS Web Tools User ID


Which server to use
production

Quote Sort Order
Price-LowToHigh

Handling Fee - US
0

Handling Fee - International
0

Handling Per Order or Per Box
Box

Decimal Settings
3

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

All Packages are Machinable?
False

USPS Options
--none--

USPS Domestic Transit Time Calculation Mode
NEW

USPS Domestic minimum Length
8.625

USPS minimum Width
5.375

USPS minimum Height
1.625

USPS International minimum Length
9.50

USPS minimum Width
1.0

USPS minimum Height
5.50

Enable USPS First-Class filter for US shipping
True

Shipping Methods (Domestic and International)
0, .21875, 0.00, 0, .8125, 0.00, 0, .8125, 0.00, 0, 70, 0.00, Standard PostRM, 0, 70, 0.00, Priority MailTM, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 15, 0.00, 0, 20, 0.00, 0, 25, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, .21875, 0.00, 0, 4, 0.00, 0, 4, 0.00, 0, 66, 0.00, 0, 4, 0.00, 0, 4, 0.00, 0, 20, 0.00, 0, 20, 0.00, 0, 66, 0.00, 0, 4, 0.00, 0, 20, 0.00, 0, 70, 0.00, 0, 70, 0.00

Extra Services (Domestic)
Certified MailRM, N, USPS TrackingTM, N, Insurance, N, Priority Mail Express Insurance, N, Adult Signature Restricted Delivery, N, Adult Signature Required, N, Registered without Insurance, N, Registered MailTM, N, Collect on Delivery, N, Return Receipt for Merchandise, N, Return Receipt, N, Certificate of Mailing, N, Signature ConfirmationTM, N, Priority Mail Express 1030 AM Delivery, N

Extra Services (International)
Registered Mail, N, Insurance, N, Return Receipt, N, Electronic USPS Delivery Confirmation International, N, Certificate of Mailing, N

Retail pricing or Online pricing?
Online

Debug Mode
Email

Any help would be appreciated

11 Mar 2014, 4:49 PM
#2
ajeh avatar

ajeh

Oba-san

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Re: Installed updated usps module and get error message on cart

Could you set the Debug to Log and Zip the log(s) where you are having problems?

They should be in your /cache directory ...

Linda McGrath
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11 Mar 2014, 4:51 PM
#3
ajeh avatar

ajeh

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Re: Installed updated usps module and get error message on cart

NOTE: USPS does seem to be having issues with their server since March 7, 2014 where their server acts as dead and it is necessary to refresh or try the shipping again in either the Shipping Estimator or checkout_shipping ...

Linda McGrath
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11 Mar 2014, 4:55 PM
#4
ajeh avatar

ajeh

Oba-san

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Re: Installed updated usps module and get error message on cart

I am getting a failure as well when I use your Web Tools ID ...

Did you call USPS and ask to have your ID approved for the USPS Production Server?

Linda McGrath
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12 Mar 2014, 1:33 PM
#5
eddie_french avatar

eddie_french

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Re: Installed updated usps module and get error message on cart

Thanks for the help!

I checked the logs and this is what what I got was

Mar 12 2014 13:20:30 -- CommErr (should be 0): 7 - Failed to connect to 56.0.34.43: Permission denied

==================================

USPS Country - $this->countries[$order->delivery[country][iso_code_2]]: $this->usps_countries: US

USPS DOMESTIC CHECKED: Online
Standard PostRM - min: 0 max: 70 handling: 0.00
Priority MailTM - min: 0 max: 70 handling: 0.00

SENT TO USPS:

12 Mar 2014, 2:09 PM
#6
ajeh avatar

ajeh

Oba-san

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Re: Installed updated usps module and get error message on cart

Now that you have a working Web Tools User ID, what comes up when you try a shipping today?

Linda McGrath
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12 Mar 2014, 3:37 PM
#7
eddie_french avatar

eddie_french

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Re: Installed updated usps module and get error message on cart

The same happened
An error occurred in obtaining USPS shipping quotes.
If you prefer to use USPS as your shipping method, please try refreshing this page, or contact the store owner.

Debug was
Mar 12 2014 15:33:52 -- CommErr (should be 0): 7 - Failed to connect to 56.0.70.50: Permission denied

==================================

USPS Country - $this->countries[$order->delivery[country][iso_code_2]]: $this->usps_countries: US

USPS DOMESTIC CHECKED: Online
Standard PostRM - min: 0 max: 70 handling: 0.00
Priority MailTM - min: 0 max: 70 handling: 0.00

SENT TO USPS:

12 Mar 2014, 3:43 PM
#8
ajeh avatar

ajeh

Oba-san

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Re: Installed updated usps module and get error message on cart

I am still getting intermittent issues on quotes from USPS server, but usually a refresh will clear that up ...

So far, I cannot reproduce the error, other than when USPS server is acting up, when testing with your Web Tools User ID that you gave me in your PM ...

What is the weight you are testing?

What is the Ship From?

What is the Ship To?

I just want to test with everything the same, but so far it looks like a communication error with USPS server ...

Linda McGrath
If you have to think ... you haven't been zenned ...

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12 Mar 2014, 3:53 PM
#9
ajeh avatar

ajeh

Oba-san

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Re: Installed updated usps module and get error message on cart

NOTE: you might also contact USPS to make sure that your not blocked from their servers for some reason ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
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12 Mar 2014, 4:05 PM
#10
eddie_french avatar

eddie_french

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Nov 2009
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Re: Installed updated usps module and get error message on cart

weight testing is 9lbs
Ship From 21795
Ship Too 21045