product description not showing

And since it didn't work, I also added init_includes, overrides, init_html_editor.php.... since that was included in the download but not in the instructions. Still nothing!

betheone:

I was able to type in the product description and have it save. However I can not copy & paste plain text in the product description and have it save. I had to use simple html.

Also I updated CKEditor, followed these steps to install, logged out and relogged in and it's still not showing. Any ideas on how to have CKEditor show up?

Installing CKEditor for Zen Cart v1.xx

1. Download and unzip this file (you've done that if you're reading this)
2. In the unzipped folder, you'll see several variations of an "admin" foldername, offering options for various ZC versions. Find the one the matches your site's version, and rename it to "admin". Delete or ignore the other "admin_xxxxxx" folders, as they will not be relevant to you.
3. Now, since your server's "admin" folder has actually been renamed to something other than "admin", go find out what that foldername is on your server now. You'll need that new foldername in the next step.
4. Upload the various files from your PC to your website, placing each file in the same folder where you found it in the zip, ie:
   /admin/includes/ckeditor.php goes to your website into your existing /renamed-admin/includes/ folder.
   /admin/includes/languages/english/extra_definitions/ckeditor.php is added to your /renamed-admin/includes/languages/english/extra_definitions/ folder
   /editors/ckeditor/ (the entire folder) gets copied to your /editors/ folder
5. When you login to your admin area, set your default editor choice via Admin->Configuration->My Store->HTML Editor (note: this may not take effect until you log in the next time)

What is the text that you are trying to paste in? Also, there is a setting in the My Store area, to default the editor to ckeditor:
Admin->My store->HTML Editor.

At one point there also was some additional code that had to be added to the product info page to enable ckeditor in those areas; however, I do not recall if that is still necessary...

mc12345678:

What is the text that you are trying to paste in? Also, there is a setting in the My Store area, to default the editor to ckeditor:
Admin->My store->HTML Editor.

At one point there also was some additional code that had to be added to the product info page to enable ckeditor in those areas; however, I do not recall if that is still necessary...

I just want CKEditor to show up. I set the default to CKEditor in store area.

betheone:

I just want CKEditor to show up. I set the default to CKEditor in store area.

So, I reached out, and was granted access to the admin panel... While I am truly limited in correcting the issue, I have identified that there is a discrepancy in one of the CKEDITOR files... (May or may not have been in the instructions somewhere, but regardless.)

Per the developer's toolkit, and looking at the page source on a page that should have an editor. If you open/modify includes/ckeditor.php around line 21 or 22 (Depends on if you have fixed the 1 line number discrepancy with v1.5.x), changing

<script type="text/javascript" src="../<?php echo DIR_WS_EDITORS ?>ckeditor/ckeditor.js"></script>

to:

<script type="text/javascript" src="<?php echo DIR_WS_EDITORS ?>ckeditor/ckeditor.js"></script>

Then once that is complete, feel free (and suggested) to change up the username/password that was provided, as well as rename the admin directory (and if necessary) update the htaccess for the same.

Also, take note of the plain text that was added to the test product, both before it is displayed and how it is on the site... Used an escape code.

mc12345678:

So, I reached out, and was granted access to the admin panel... While I am truly limited in correcting the issue, I have identified that there is a discrepancy in one of the CKEDITOR files... (May or may not have been in the instructions somewhere, but regardless.)

Per the developer's toolkit, and looking at the page source on a page that should have an editor. If you open/modify includes/ckeditor.php around line 21 or 22 (Depends on if you have fixed the 1 line number discrepancy with v1.5.x), leaving

> 
> as is...
> 
> Then once that is complete, feel free (and suggested) to change up the username/password that was provided, as well as rename the admin directory (and if necessary) update the htaccess for the same.
> 
> Also, take note of the plain text that was added to the test product, both before it is displayed and how it is on the site... Used an escape code.

Okay, sorry... Working too quickly... ckeditor is installed in the wrong directory... Should be installed in the admin directory path not the main store... Change from previous post is/was wrong...  At least the ckeditor.php file should be under the admin/includes...

mc12345678:

Okay, sorry... Working too quickly... ckeditor is installed in the wrong directory... Should be installed in the admin directory path not the main store... Change from previous post is/was wrong... At least the ckeditor.php file should be under the admin/includes...

Sorry for being such a newbie. So ckeditior should be in the 'administrator' folder in my public.html folder, not the store folder? Is that right?

mc12345678:

Okay, sorry... Working too quickly... ckeditor is installed in the wrong directory... Should be installed in the admin directory path not the main store... Change from previous post is/was wrong... At least the ckeditor.php file should be under the admin/includes...

On triple check a 403 error is occuring when trying to get to the javascript files to display the ckeditor. I would look next at either the htaccess file, or folder permissions/folder names.

mc12345678:

On triple check a 403 error is occuring when trying to get to the javascript files to display the ckeditor. I would look next at either the htaccess file, or folder permissions/folder names.

Maybe I need to slow down. I just erased all the CKEditor files waiting for your response to tell me exactly where they should go. That might account for the 403 error.

betheone:

Sorry for being such a newbie. So ckeditior should be in the 'administrator' folder in my public.html folder, not the store folder? Is that right?

Okay I get now which folder the administrator folder is. The one with my special name that was part of the login.

I put everything in the administrator folder now for CKEditor. It still doesn't show up. I'm about to give up!

betheone:

Okay I get now which folder the administrator folder is. The one with my special name that was part of the login.

No, that's okay about it all, I was working too quickly as well. Slow is fast.. So here is what I saw: like you said, ckeditor was not functioning. There were java/script files being attempted to be loaded, but the path looked odd. I then wrongly used my memory as a confirmation and told you the wrong path. I then only looked at your file path, instead of comparing to a site that works correctly. Also, while looking at the files being loaded I remembered seeing a 403 error which has to do with not being able to get to the file being loaded. Then I gave potentially more bad information, which at least you are able to keep up with, so not so much of a noob as you may think.

Right now it's just an issue of getting the files so thatthey can be used. They're there, it seems, but not being permitted to be seen. Are you using any type of uri rewriter?

Yes, the admin directory is no longer stored as admin, but some path name that is obscured to not be easily guessed.

Don't give up. Ckeditor is worth it and much easier than having to write your product descriptions (and other text items) with than having to code html for everything... It's something small/minor that is preventing solving this big problem.

mc12345678:

Don't give up. Ckeditor is worth it and much easier than having to write your product descriptions (and other text items) with than having to code html for everything... It's something small/minor that is preventing solving this big problem.

Thanks again. I'm going to have to give it a break for now until I have more time. I did get the product description up for now.

I was out of the office today and... it seems someone hijacked the thread... if you'd like to send FTP access via PM or email I can take over and get it fixed yes?

twitchtoo:

I was out of the office today and... it seems someone hijacked the thread... if you'd like to send FTP access via PM or email I can take over and get it fixed yes?

Hi Twitchtoo,

Someone was kindly trying to help me via PM. I still don't have CKEditor working. I have to reinstall the CKEditor files, but don't have enough bandwidth at home (yes, I live in the boonies), so will have to go to town to complete the last step which is: /editors/ckeditor/ (the entire folder) gets copied to your /editors/ folder. I'll let you know how that goes after I do this step. Wish me luck!

Hi all,

I am new here, this thread brought me to this site.

We are experiencing this exact same problem and it started on Friday (21st March 2014). Our site is very active with products being added all the time. The site is very stable and no upgrade work or SW changes have been made for sometime.

I suspected a SW update to the browser being used to add the products (Safari on MacOSx) but Opera and Firefox are the same. I have done the obvious things with ZenCart in terms maintenance but it made no difference. I have deleted some older products in case some kind of limit had been reached but again this made no difference at all (we had over 400 products defined).

Like the OP I have had some limited success in circumventing the issue by switching from the WYSIWYG editor to HTML but the product descriptions then disappear again the moment any change is attempted.

Everything has worked fine for years, was fine as recently as last week and then suddenly it's not keeping descriptions on new products even though nothing has changed....?

ZenCart 1.3.9h
PHP Version: 5.4.26 (Zend: 2.4.0) PHP Memory Limit: 32M
Database: MySQL 5.5.35-cll

Dobbo:

Hi all,

I am new here, this thread brought me to this site.

We are experiencing this exact same problem and it started on Friday (21st March 2014). Our site is very active with products being added all the time. The site is very stable and no upgrade work or SW changes have been made for sometime.

I suspected a SW update to the browser being used to add the products (Safari on MacOSx) but Opera and Firefox are the same. I have done the obvious things with ZenCart in terms maintenance but it made no difference. I have deleted some older products in case some kind of limit had been reached but again this made no difference at all (we had over 400 products defined).

Like the OP I have had some limited success in circumventing the issue by switching from the WYSIWYG editor to HTML but the product descriptions then disappear again the moment any change is attempted.

Everything has worked fine for years, was fine as recently as last week and then suddenly it's not keeping descriptions on new products even though nothing has changed....?

ZenCart 1.3.9h
PHP Version: 5.4.26 (Zend: 2.4.0) PHP Memory Limit: 32M
Database: MySQL 5.5.35-cll
Several things going on here... One, you have PHP 5.4 with ZC 1.3.9h... Possibly part of the problem... In fact, the ZC team is trying to at least keep 1.5 running on PHP 5.4...

Next a potentially low Memory limit.

Then there is the editor that is being used, as it may not be compatible with the above configuration, so..

Recommendation overall is to upgrade it all, also in the mean time, if not able to use an editor that converts things such as We'll send the product out right away into something like We'll send the product out right away.. Then to be sure that the text to be applied is html safe...

There may also be some updates offered in the forum to support ZC 1.3.9h to run under PHP 5.4, but it would require some research.

Me too.
I can see my description in the Product List: http://ostomytoilet.com/index.php?main_page=index&cPath=1
But no joy in product info page: http://ostomytoilet.com/index.php?main_page=product_info&cPath=1&products_id=3
I messed it up somehow and I don't want to reinstall again. Probably just some switch. Anyone know why?

Dedicated IP on my OLM Server Host: ostomytoilet.com 69.94.104.185
PHP Version 5.4.21
Database Patch Level: 1.5.1
Zen Cart: v1.5.1 [2014-02-23 17:53:11] (New Installation)

charmlt:

Me too.
I can see my description in the Product List: http://ostomytoilet.com/index.php?main_page=index&cPath=1
But no joy in product info page: http://ostomytoilet.com/index.php?main_page=product_info&cPath=1&products_id=3
I messed it up somehow and I don't want to reinstall again. Probably just some switch. Anyone know why?

Dedicated IP on my OLM Server Host: ostomytoilet.com 69.94.104.185
PHP Version 5.4.21
Database Patch Level: 1.5.1
Zen Cart: v1.5.1 [2014-02-23 17:53:11] (New Installation)

One way to fix the problem is to do this:
includes/templates/responsive_sheffield_blue/css/responsive.css

Change this:
.heading{display:none;}
to this:
**.heading{display:block;} **

There are other changes needed if you don't like how it displays...

There are also things identified in the responsive sheffield blue forum thread to address known issues with the latest version of the template. The "hidden" description is one of them, and the solution posted there is different than what has been suggested.