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Somebody Please Help Me

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21 Mar 2014, 11:19 PM
#1
cinnamon457 avatar

cinnamon457

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Somebody Please Help Me

i have been trying to install a picaflor-azul template for 3 days now...I finally c the template in the admin panel under tools and I even hit the reset button....but when i go to my site....kiascreativeexpressions.com...none of the graphics appear...all I c is a blank page with a few flowers on the background...

WHAT AM I DOING WRONG??????????????????????????????..im pretty tech savy but can't seem to figure this one out.

and i am using the latest zc version...geesh!!!!!!!!!!!!!!!!!!!!!!!

21 Mar 2014, 11:34 PM
#2
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Re: Somebody Please Help Me

cinnamon457:

i have been trying to install a picaflor-azul template for 3 days now...I finally c the template in the admin panel under tools and I even hit the reset button....but when i go to my site....kiascreativeexpressions.com...none of the graphics appear...all I c is a blank page with a few flowers on the background...

WHAT AM I DOING WRONG??????????????????????????????..im pretty tech savy but can't seem to figure this one out.

and i am using the latest zc version...geesh!!!!!!!!!!!!!!!!!!!!!!!
I can't see anything either
It's "down for maintenance" at the moment
Take it out of "maintenance" mode so we can see whats happening

22 Mar 2014, 12:10 AM
#3
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Re: Somebody Please Help Me

cinnamon457 - from what I can see, it looks like you have installed the template in the correct folders...

22 Mar 2014, 12:18 AM
#4
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Re: Somebody Please Help Me

This is so aggravating...I've been playing around with this all day...

I removed the down 4 maintenance, but still nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

22 Mar 2014, 12:19 AM
#5
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Re: Somebody Please Help Me

Looking at your site, it appears that you have a commercial template (14884) activated.

22 Mar 2014, 12:23 AM
#6
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Re: Somebody Please Help Me

True...so why isnt the template showing???????????

22 Mar 2014, 12:26 AM
#7
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Re: Somebody Please Help Me

In your Admin -> Tools -> Layout Boxes Controller ->
Does it say Column Boxes 14884 ?

And do you have any sideboxes with the 'on' status?

22 Mar 2014, 12:27 AM
#8
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Re: Somebody Please Help Me

cinnamon457:

True...so why isnt the template showing???????????

If understood correctly, because your template isn't activated. Otherwise if you have tried to merge the two templates, then there is a conflict.

22 Mar 2014, 12:34 AM
#9
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Re: Somebody Please Help Me

I really appreciate u guys helping me out...I had 2 step out 4 bout an hour...I will b back on later 2 check my settings...hopefully y'all will b available 2 help me out..my head hurts

22 Mar 2014, 1:21 AM
#10
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Re: Somebody Please Help Me

Check for "error logs"
Your page is dying just before displaying the header

22 Mar 2014, 12:07 PM
#11
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Re: Somebody Please Help Me

This is what i done..and i got the same results:

  1. backed up zen cart
  2. unzipped file
  3. used filezilla to connect to server
  4. left side: template info right side: public.htm
  5. located the includes folder in the unzipped template folder and dragged it on the top of the includes folder in the root directory (public.htm...but at the bottom)
  6. In admin panel, i went to tools and updated the template to this new one
  7. Back under tools, i reset
22 Mar 2014, 12:16 PM
#12
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Re: Somebody Please Help Me

Trinity:

It does say Column Boxes 14884.

Some sideboxes have on and some have off?

22 Mar 2014, 2:28 PM
#13
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Re: Somebody Please Help Me

When you have a blank page or part of a blank page you need to check your logs folder for errors and correct them.

Thanks,

Anne

22 Mar 2014, 3:00 PM
#14
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Re: Somebody Please Help Me

picaflor-azul:

When you have a blank page or part of a blank page you need to** check your logs folder** for errors and correct them.

Thanks,

Anne
While hopefully the above result will provide a clear resolution, the fact that you are
cinnamon457:

using the latest zc version...

Is not entirely clear. Would that be version 1.5.1, 1.5.2, or 1.6.0? Each are the latest version in one way or another, the first the latest that has all approvals, the second that still has one approval to receive and is not yet considered approved for production, and the third that is still undergoing testing and appears to have been partially put on hold to resolve PHP 5.4 related issues to ensure the continued use of ZC.

Basically took the long way around to say, please follow the posting guidelines

NOTE: When making a new post, be sure to include relevant information such as:
What version of Zen Cart are you using?
Has your site been upgraded? When? From what version(s)?
If you've upgraded, HOW did you upgrade? (official upgrade procedure or an automated script from your hosting company?)
What plugins/addons have you installed? When? If your problems are payment-related, what payment module(s) are you using? If it's shipping-related, which shipping module(s) are you using?
HOW did you install Zen Cart? (upload via FTP and run zc_install, or a one-click install from your hosting company? (one-click installs might mean you don't have enough information about your site/server to make customizations easily))
What version of PHP and MySQL is your server using? (See Admin->Tools->Server Info)
WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?
If this is your first store, have you tested all aspects of transactions before going live?
In what ways is your site customized or different from a brand new uncustomized install?
Please post your site URL* so we can take a look at it. This is especially important if you're encountering display/layout problems, so the problem can be seen directly.
If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL).
HAVE YOU LOOKED IN THE FAQ AREA for answers to your question? (ie: a search for your error message or what you want to edit/change, etc)
Have you searched the FORUM for your error message or for answers to the question you're asking?

Also read the "Before You Post" and "Forum Do's and Don'ts" to be sure you provide at least the basics of information in your post. The more detail you supply, the more likely you'll get a usable answer. If you don't give enough information then you'll likely just get a reply asking for more info, or worse: no reply at all. We'd rather give excellent answers than have to ask you more questions!

*NOTE: Search engines index this Zen Cart® support site very quickly. Posting your URL will cause your site and your post to show up in search engines. If you want to prevent that, put spaces between each letter of the domain name in your URL.

22 Mar 2014, 8:10 PM
#15
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Re: Somebody Please Help Me

The only thing that you uploaded is the includes/templates/14884 files but nothing else in the includes folder. It's missing the includes/modules/sideboxes/14884/languages_header.php folder and the rest of the files.

23 Mar 2014, 1:55 PM
#16
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Re: Somebody Please Help Me

cinnamon457:

This is what i done..and i got the same results:

  1. backed up zen cart
  2. unzipped file
  3. used filezilla to connect to server
  4. left side: template info right side: public.htm
  5. located the includes folder in the unzipped template folder and dragged it on the top of the includes folder in the root directory (public.htm...but at the bottom)
  6. In admin panel, i went to tools and updated the template to this new one
  7. Back under tools, i reset
    I'm glad your template is working now :)
    What else did you do to remedy the problem?
23 Mar 2014, 2:41 PM
#17
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Re: Somebody Please Help Me

They just misplaced the template includes folder. It was outside of the public_html folder.