customers reporting problems with PayPal Express

21 May 2014, 12:54 PM

Zen Follower

Join Date:: Apr 2010
Location:: County Down, Northern Ireland
Posts:: 302
Plugin Contributions:: 0

customers reporting problems with PayPal Express

We have PayPal Express set up on a number of ZenCarts which are working fine with the exception of https://www.irishteatowels.com

Customers report when they try to pay by PayPal they are stuck in a continuous loop. We suggest they pay using Nochex instead and this works without difficulty.

Any ideas what is wrong ? We are using the same PayPal settings that work on our other sites.

30 May 2014, 4:04 PM

split63

Totally Zenned

Join Date:: May 2010
Location:: Texas
Posts:: 513
Plugin Contributions:: 0

Re: customers reporting problems with PayPal Express

If they use a Zip code which does not match the city, then PayPal kicks them back to your site without warning.
The other issue we see on V1.3.9h and older is when international customer enter special characters in the checkout fields. This causes the page to crash.

30 May 2014, 11:24 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: customers reporting problems with PayPal Express

Lots of things were fixed in 1.5 since 1.3.9

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.