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Whoops! Your session has expired with braintree Please help .

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24 Jul 2014, 11:30 PM
#1
jasonshanks avatar

jasonshanks

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Whoops! Your session has expired with braintree Please help .

Hello,

My site is giving "Whoops! Your session has expired" errors at random times. I should start off by saying I am using zencart 1.5.1 with the Braintree module installed. My site address is (https://www.missingcord.com). I have SSL enabled and verified via my host and the configure.php files in (includes and admin/includes). I also made sure the url my SSL certificate pointed to on my host site matched the ones in both configure.php files.

My site has been working fine up too(7/7/2014). That was the late of my last successful credit card process. I honestly thought business was just slow , because I was getting customer sign up's but no order completions. I thought , maybe people are just not completing the checkout because they found a better price some other place. Then a few days ago I did a test buy and I noticed I got the "Whoops! Your session has expired" error message some of the test purchases. The first post I found on the site with the same problem mentioned having the same problem and the solution they were given was to make sure the SSL certificate url matched the one in my configuration files.
I thought this had fixed the problem , after about 5 test purchases that completed without issue. Then this morning I tried it again and the problem came back. Please help me or at least point me in the right direction.

Other info:
Before I noticed the problem I installed the following modules.
fast and easy checkout Version: 1.15.0
CSS/JS Loader
Recover Cart Sales v.4.00.00a

29 Jul 2014, 12:56 AM
#3
jasonshanks avatar

jasonshanks

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Re: Whoops! Your session has expired with braintree Please help .

trying these out now. Thank you so much for helping me. I couldn't find anything that matched my version of this problem via the search.

26 Jan 2015, 6:26 PM
#4
drbyte avatar

drbyte

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Re: Whoops! Your session has expired with braintree Please help .

Check this PHP configuration setting:

  1. Admin->Tools->Server Info ... Press CTRL+F to "search the page" and search for session.hash_bits_per_character
  2. If session.hash_bits_per_character is set to 6, then you'll need to apply this fix: http://www.zen-cart.com/showthread.php?215694&p=1270902#post1270902