'Forgot My Password' email not sending to customers

Customers fill out the 'Forgot My Password' and submit their email. The password is changed on their account but the email with the new password, and the prompt to change it, is never sent.

How do I know the password has been changed? I tried it myself, registering as a customer, 'forgetting' my password and I have yet to receive the email with the new password and it has been over two hours.

Order confirmations still send and are received. Emails sent directly to users from the Customers tab are received

I have one solution I'm waiting to hear back on; there is a programmer who has an API that modifications are being made on due to vendor websites picking up our content. (we are an ebook website). However this does not have anything to do with our customer base nor any zencart files themselves.

Is there somewhere I should be checking to see if emails are being sent from the right server? Any indication why these emails are not being sent but others are? This appears to be an issue over the last 72 hours, and I have no made any upgrades or installations during that time.

Please note that we do not have any user password changing add on's installed.

Any help would be greatly appreciated.

Been a while since I had 1.3.9h installed but you can look in the admin for the email archive

If ZenCart is generating the emails then that is all it can do - it is then up to your MTA(mail transport agent) to send/deliver it

I know, we should probably update but I'm not as experienced with Zen Cart as I probably should be to undergo said process.

I have checked the admin>Email-Options and it looks like all my settings are right:
SMTP host and port are correct, and nothing needed to be changed.

If it was a MTA issue wouldn't ALL emails from our [email protected] not send? I guess that's where I'm stumped, because other email functions are getting through and I'm still getting the confirmation "Your email has been sent" but nothing ever comes.

I guess the next question, for the more immediate fix to keep customers appeased, is asking if there's a way to manually change passwords without installing a module (there may be other help pages on that)

**Update: **

The Forgot My Password emails do not make it through my Spam or Trash Filters (even when added as a safelist sender) for my @myDomain.com but they do get through to my spam on @hotmail. I can change users emails addresses but not passwords.

This is a temp fix, but I can do the good ol fashioned switch and put my @hotmail email as the customers account email, forgot my password, change back to their email, send them an email with their new password.

I am looking into why my @mydomain.com is being so stringently blocked by major email providers like @aol, @yahoo and my own @mydomain.com, again even after being added to safe list.

Will update thread with any further information. More tips would be helpful.

Appears that your MTA might be blacklisted by several of the major email providers

Update: All is well.

It is not the email account from which the Forgot My Password email was sent from. It appears the wording, the generic Zencart wording for the Password Retrieval email, has been generally flagged and blocked from most email severs. Doesn't even get through to a SPAM folder.

Solution: I modified YOURWEBSITE/includes/languages/english/password_forgotten.php changing the header of the email and adding some more detailed instructions to the body. Whether it was specifically the header or the body I can't be sure, It's working and I'd rather not poke the beast.

But for anyone who's running into this problem try changing up the working just to rule it out.

As always, thank you for your help and input. If anyone else feels this isn't enough of a resolution please comment and I'll try my best to help.