Forums / Addon Shipping Modules / No USPS shipping options or estimates if order total greater than $1000

No USPS shipping options or estimates if order total greater than $1000

Started by spyderrobotics on 29 Sep 2014, 6:49 PM · Views: 2,067

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29 Sep 2014, 6:49 PM
#1
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spyderrobotics

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No USPS shipping options or estimates if order total greater than $1000

This just started with my webstore. No changes made on my end. A week or so ago we had an order that went through fine but now anytime an order is greater than $1000 then no shipping options appear and the estimate shipping option comes up blank. Any ideas? I appreciate any help!

29 Sep 2014, 10:31 PM
#2
ajeh avatar

ajeh

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Re: No USPS shipping options or estimates if order total greater than $1000

I am checking with USPS on this one, as the cause escapes me at the moment on why you cannot get a quote for an order over $1000.000 ...

Linda McGrath
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29 Sep 2014, 10:37 PM
#3
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Re: No USPS shipping options or estimates if order total greater than $1000

I appreciate you looking into this. I have checked out a few other people's stores and they exhibited the same problem. As soon as you breach $1000 the USPS goes away. It looks like its due to Collect on delivery having a $1000 limit. But COD is not turned on in my store. If I pull the log I get:

<?xml version="1.0" encoding="UTF-8"?>

-<RateV4Response>

-<Package ID="0">

-<Error>

<Number>-2147219385</Number>

<Source>DomPostageLibrary;RateV4.ProcessRequest</Source>

<Description>The requested Mail Service is not available for the specified request attributes.</Description>

<HelpFile/> <HelpContext/> </Error> </Package>

-<Package ID="1">

<ZipOrigination>61068</ZipOrigination>

<ZipDestination>61015</ZipDestination>

<Pounds>18</Pounds>

<Ounces>12</Ounces>

<Container>VARIABLE</Container>

<Size>REGULAR</Size>

<Zone>1</Zone>

-<Error>

<Number>-2147219385</Number>

<Source>RateEngineV4;RateV4.ProcessRequest</Source>

<Description>Warning - The Declared Value exceeds the maximum allowed for this Extra Service. Extra Service: Collect on Delivery</Description>

<HelpFile/> <HelpContext/> </Error> </Package> </RateV4Response>
29 Sep 2014, 10:40 PM
#4
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Re: No USPS shipping options or estimates if order total greater than $1000

Also its not just with the latest K5 usps module. This happened with K3 (I hadn't updated yet until I found the problem today). I even went to the previous update before that just for kicks and it had the same issue. So I am guessing its something that has now changed on the USPS server side that the module is not agreeing with.

29 Sep 2014, 10:42 PM
#5
ajeh avatar

ajeh

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Re: No USPS shipping options or estimates if order total greater than $1000

If you go to the Modules ... Shipping ... and click on USPS and then EDIT and at the bottom set Debug to Log, there will be a shipping log created in /logs

If you Zip that log file and attach it to your post, I can look at it ...

But even if I do not have any of the:
Extra Services (Domestic)

selected, I am still getting this issue on quotes over $1000.00 ...

Linda McGrath
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29 Sep 2014, 11:00 PM
#6
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Re: No USPS shipping options or estimates if order total greater than $1000

Yes, you recreated the problem. I have no extra services and get the issue. I turned on the log option, went to my store and attempted a estimate shipping but do not find a log folder. What is the path? Will the info be different than the info in my post above? I assume since you can recreate it my log isn't going to tell you anything you can't already see with your system?

29 Sep 2014, 11:03 PM
#7
ajeh avatar

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Re: No USPS shipping options or estimates if order total greater than $1000

If you have an older Zen Cart, look in the directory:
/cache

for the Shipping logs ...

Linda McGrath
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29 Sep 2014, 11:15 PM
#9
ajeh avatar

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Re: No USPS shipping options or estimates if order total greater than $1000

The only error on your settings is your Maximum 100 as USPS maximum per box is 70, with the default being 50 ...

But that is not the cause of this ...

I am pretty sure that there is a problem with the USPS production/test servers and I will let you know when they respond back to my email about this issue for orders over $1000.00, as this was not a problem up until recently ...

Linda McGrath
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29 Sep 2014, 11:28 PM
#10
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Re: No USPS shipping options or estimates if order total greater than $1000

Good catch on my settings. I adjusted that in testing but of course that made no difference. :^) I will switch that back before I forget about it. I appreciate your support!

3 Oct 2014, 4:12 AM
#11
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Re: No USPS shipping options or estimates if order total greater than $1000

This started for us on Sept 26th when USPS retired the old module and did something with their servers. We are having the same issue with any orders over $1000 (actually it is any dollar over $919 that the postage is not being generated in the cart). Adding the latest USPS update did not correct this issue, it also added another issue with priority not showing up for any order, only express. (Yes, priority methods are checked/selected in the USPS module).
-Chris

3 Oct 2014, 4:28 AM
#12
ajeh avatar

ajeh

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Re: No USPS shipping options or estimates if order total greater than $1000

On $919.01 I get for 1oz quotes:

United States Postal Service (1 Boxes) (0 lbs, 1 oz) (First-Class Mail Letter (2 - 5 days)) |
$0.49 |

     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (First-Class Mail Parcel (2 - 5 days)) | 
     $2.32 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Media Mail Parcel) | 
     $2.69 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail™ Flat Rate Envelope (2-day)) | 
     $5.75 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Standard Post® (4 - 7 days)) | 
     $5.87 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail™ Legal Flat Rate Envelope (2-day)) | 
     $5.90 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail™ Small Flat Rate Box (2-day)) | 
     $5.95 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail™ Padded Flat Rate Envelope (2-day)) | 
     $6.10 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail™ (2-day)) | 
     $6.15 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail™ Medium Flat Rate Box (2-day)) | 
     $12.65 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail™ Large Flat Rate Box (2-day)) | 
     $17.90 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail Express™ Flat Rate Envelope (1-day)) | 
     $19.99 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail Express™ Legal Flat Rate Envelope (1-day)) | 
     $19.99 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail Express™ (1-day)) | 
     $25.75 | 
     United States Postal Service (1 Boxes)  (0 lbs, 1 oz) (Priority Mail Express™ Flat Rate Boxes (1-day)) | 
     $44.95 | 

Could you set the Debug to Log on USPS and try an order and Zip the log that you are generating for shipping that should be in the /logs (or /cache directory for older Zen Cart Versions) and attach it to your post ...

This current issue should be happening on amounts of $1000.01 or greater, and USPS is aware of this issue and is trying to come up with a solution ...

Linda McGrath
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5 Oct 2014, 1:41 PM
#13
ajeh avatar

ajeh

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Re: No USPS shipping options or estimates if order total greater than $1000

I have not had confirmation from USPS that quotes for orders over $1000.00 is working, but it appears to be working today ...

Linda McGrath
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5 Oct 2014, 2:41 PM
#14
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Re: No USPS shipping options or estimates if order total greater than $1000

Seems to be working here! Thank you Ajeh for looking into that. Your efforts are truly appreciated. :^)

5 Oct 2014, 2:42 PM
#15
ajeh avatar

ajeh

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Re: No USPS shipping options or estimates if order total greater than $1000

Thanks for the update that this is currently working for you ...

Let us know if it breaks again in light of there not being any confirmation from USPS that this is truly fixed ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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