FIle Not Found (Downloadable file)

7 Oct 2014, 8:02 PM

#1

New Zenner

Join Date:: Mar 2011
Posts:: 25
Plugin Contributions:: 0

FIle Not Found (Downloadable file)

I set up the Attribute controller, Uploaded the pdf file to the downloads folder, added it to the category in zen cart admin, got the green light

When I do a test purchase, I get this message:

File not found

Firefox can't find the file at http://graphedchartsdepot.com/graphedchartsdepot/index.php?main_page=download&order=1&id=1.

Check the file name for capitalization or other typing errors.
Check to see if the file was moved, renamed or deleted.

Evidently, the download is pointing to the wrong place. How do I edit the place?

8 Oct 2014, 1:09 PM

#2

bislewl

Totally Zenned

Join Date:: Dec 2011
Location:: Wisconsin, USA
Posts:: 674
Plugin Contributions:: 12

Re: FIle Not Found (Downloadable file)

What are the permissions on downloads folder? You mentioned Firefox, are other browsers working?

8 Oct 2014, 3:19 PM

#3

lissa

New Zenner

Join Date:: Mar 2011
Posts:: 25
Plugin Contributions:: 0

Re: FIle Not Found (Downloadable file)

Doesn't work with explorer either.

8 Oct 2014, 3:48 PM

#4

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: FIle Not Found (Downloadable file)

On the server, what file(s) do you see in:
/includes/modules/pages/download/

8 Oct 2014, 3:57 PM

#5

lissa

New Zenner

Join Date:: Mar 2011
Posts:: 25
Plugin Contributions:: 0

Re: FIle Not Found (Downloadable file)

header_php.php file
that's it

8 Oct 2014, 4:02 PM

#6

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: FIle Not Found (Downloadable file)

bummer ... just a stab in the dark ...

What are the permissions on the directories on your server for:
/pub
/download

8 Oct 2014, 4:08 PM

#7

lissa

New Zenner

Join Date:: Mar 2011
Posts:: 25
Plugin Contributions:: 0

Re: FIle Not Found (Downloadable file)

Hmm, they are both set to "inherit"

8 Oct 2014, 4:10 PM

#8

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: FIle Not Found (Downloadable file)

In your FTP program, if you click right on these directories do you see a CHMOD option? If so, does it show you the value of the permissions?

8 Oct 2014, 4:16 PM

#9

lissa

New Zenner

Join Date:: Mar 2011
Posts:: 25
Plugin Contributions:: 0

Re: FIle Not Found (Downloadable file)

I see where this is heading. I had issues with my godaddy server while setting up zencart a couple of weeks ago. I'm unable to set permissions myself.. after 3 hours on the phone with them, they had to create and insert some sort of file for me to be able to edit a certain file. I think I'll have to contact them again.

I'll let you know what they say.